GoKeyless Reviews Summary
GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.
This summary is generated by AI, based on text from customer reviews
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!
Chatting online with Lance was easy. He asked the right questions and we got a quote for exactly what we need. Very knowledgeable. The quote came quickly with additional follow up questions. Very engaged.
We mistakenly bought the wrong lock modification. And we realized it only when it was delivered to us. I was immediately answered in the chat and even called back. Thank you Lance for a great job!
A few years ago I purchased a lock and box for an outdoor gate. The products are great and still in use but due to weather, I decided to replace the lock with one that is marine-grade. I used the chat service for advice and was helped quickly and guided to an appropriate product for my needs.
Needed guidance for what type of mechanical button lever to buy, and Mike W. With online help was great. Thanks Mike
I called late on a Tuesday and got a response quickly. The following morning they helped me resolve the issue. Good support is rare these days. I highly recommend them for your door lock needs!
Bill Bender, Owner
Independent Motors LTD
Myinda the sales rep and customer service agent helped resolve my delayed package that was shipping to Canada and she also saved me money. She called me back personally and was professional and efficient and kind.
Giver her a raise!
I have had nothing but excellent service from the GoKeyless team from purchasing a lock, to having it shipped correctly, and then trained on the product after I installed it. Overall very happy!
I had excellent communication from with Mike Walker when placing an order. We conversed over email for a day or two, then a few phone calls, and the order was placed. Pretty seamless, and easy.
Worked with Eric Bell on a very complicated new lock system in a foreign country. He went above and aboard for service including staying late one night to help me get new locks programmed. Cannot say enough good things about their customer service.
- Keith from Colorado
James Pickens was a huge help and got my order to me very quickly. I will continue to use GoKeyless!
Gokeyless mike walker has been giving my company excellent overall service on the products he carries
I just placed an order with GoKeyless that was virtually effortless on my part. The rep Mike Walker took care of all the "heavy lifting" for us and completed our quote, answered our questions and placed our order in no time. He even addressed and took care of a previous concern that we had that was not related to the present order. Highly professional and effective. We look forward to doing more business with GoKeyless in the future.
I was looking for a specific smart lock assembly for our home, and Ron answered my questions and was able to find the right product for us. He also helped me figure out the best option for purchasing other locks. I would definitely purchase from GoKeyless again!
For decades, our HOA has had trouble monitoring and securing our clubhouse. Within a couple of conversations with the sales team, we found our PERFECT solution.
THANKS GoKeyless, for your wonderful product, sales and technical support team.
CSG Utah
We are a condo HOA in Tustin CA with 100 homes. We currently use a key pad only security lock system
And wanted to upgrade to a Key Card lock system for added security purposes. We contacted Gokeyless
And spoke with a gentleman named Geoff McMillin in the sales dept. He explained exactly what we would need so that we could implement our plan and got us set up with all the right equipment (including Tech support) to do it. We received our items 2 days later and are excited to make our new upgrade.
Geoff was a great help to us and we highly recommend his company to anyone in need of quality
Security lock help.
- John Woodbridge HOA President
After recently needing to source parts out of the US for shipment to Canada on major construction projects. Not only does GOKEYLESS have almost every product we need, but it has a great sales and service department. A Gentleman named STEPHEN HAYNES more than helped me get my product shipped on time with ease. He was happy to help and supply accurate product information in a friendly yet quick process. Most suppliers i reached out to did not have this level of competence or support.
Since this interaction ive added them as one of main suppliers from the US. thank you to the whole team and Stephen at GO keyless.
Mike is the best person to go to for help. He's helped me on every project I've done that has required gate accessories to be ordered and makes sure that we have everything we need in a timely manner. Thank you Mike!
From the business
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so delighted to hear about the service you received from Myinda. GoKeyless strives to provide our customers with a seamless process from start to finish. Thank you, and we will see what we can do about the raise :)