• GoKeyless

GoKeyless

Overview

GoKeyless has a rating of 4.31 stars from 486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.

  • Service
    72
  • Value
    67
  • Shipping
    56
  • Returns
    30
  • Quality
    62
Positive reviews (last 12 months): 100%
Positive
9
Neutral
0
Negative
0
10
See all photos

What reviewers want you to know

Positive highlights

  • I would highly recommend this company from there great website to the customer service.
  • I talked with several people in you tech support group and everyone told me it was fine or to replace the battery.

Critical highlights

No critical highlights yet

How would you rate GoKeyless?
Top Positive Review

“Very responsive”

Elena S.
2/2/24

The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!

Top Critical Review

“Horrible”

Dean M.
7/20/21

Will never use this company again! We ordered one lock and sent us two and charged us for two. I asked how to fix this, and they said they would send me an email with how to send the extra lock back, but they never did this. We are a very busy entity, and the last thing we need on our plate is trying to correct this company's mistake, and then jumping through their hoops to get our money back, go through the hassle of sending the extra lock back. Save yourself the trouble and don't use GoKeyless!

Reviews (486)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (140) tech support (62) mike walker (18)
Thumbnail of user elenas403
1 review
0 helpful votes
February 2nd, 2024

The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!

Thumbnail of user kludtg
1 review
0 helpful votes
February 1st, 2024

Chatting online with Lance was easy. He asked the right questions and we got a quote for exactly what we need. Very knowledgeable. The quote came quickly with additional follow up questions. Very engaged.

Thumbnail of user deanm359
1 review
0 helpful votes
July 20th, 2021

Will never use this company again! We ordered one lock and sent us two and charged us for two. I asked how to fix this, and they said they would send me an email with how to send the extra lock back, but they never did this. We are a very busy entity, and the last thing we need on our plate is trying to correct this company's mistake, and then jumping through their hoops to get our money back, go through the hassle of sending the extra lock back. Save yourself the trouble and don't use GoKeyless!

Products used:
Combination door lock

Service
Value
Shipping
Returns
Quality
Thumbnail of user vadymh2
1 review
0 helpful votes
November 22nd, 2023

We mistakenly bought the wrong lock modification. And we realized it only when it was delivered to us. I was immediately answered in the chat and even called back. Thank you Lance for a great job!

Thumbnail of user williamb5681
1 review
0 helpful votes
July 27th, 2023

I called late on a Tuesday and got a response quickly. The following morning they helped me resolve the issue. Good support is rare these days. I highly recommend them for your door lock needs!

Bill Bender, Owner
Independent Motors LTD

Service
Value
Quality
Thumbnail of user royp71
1 review
0 helpful votes
June 18th, 2018

Excellent experience with tech support concerning choice of hardware, accessories, and installation pdfs needed...

Thumbnail of user russelle4
1 review
0 helpful votes
February 9th, 2017

Spoke with Tristan Marshall about getting some locks for a job I'm working on. He initially tried to help me but I realized the locks he was recommending weren't going to fit. This was pretty disappointing since I'm relying on his expertise. He told me he would find some other locks and after nine days and three emails to him later, he doesn't respond anymore.

Thumbnail of user craigc640
1 review
0 helpful votes
January 15th, 2022
Verified purchase

I had some technical questions regarding the CompX elock which were quickly answered by my CSA Nate Doman. He provided me with two quick quotations and we're on our way to evaluating these to secure some freezers and refrigerators. Website is helpful in explaining right hand/left hand to get the proper lock orientation.

Thumbnail of user rudib
1 review
2 helpful votes
June 27th, 2014

I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere.

-Rudi

Thumbnail of user briank2278
1 review
0 helpful votes
August 19th, 2023

Needed guidance for what type of mechanical button lever to buy, and Mike W. With online help was great. Thanks Mike

Service
Value
Shipping
Returns
Quality
Thumbnail of user pscci
1 review
0 helpful votes
November 11th, 2017

Great lock & software, but when windows updated, the software could no longer find the SQL database. After emailed suggestions failed, Matt scheduled a time with me for remoting into my computers & solving the problem. Great support, once I was able to get them on the phone. I do wish the software included a parameter for what date period our access cards are usable, so that I wouldn't need to manually enable & disable them. Some of our users only need access during the summer, for instance, & it would be nice if I could enable the lock to deny access to some cards outside of those dates. As for the customer support though, great service Matt, thanks.

Thumbnail of user wwp
3 reviews
0 helpful votes
August 6th, 2022

I just placed an order with GoKeyless that was virtually effortless on my part. The rep Mike Walker took care of all the "heavy lifting" for us and completed our quote, answered our questions and placed our order in no time. He even addressed and took care of a previous concern that we had that was not related to the present order. Highly professional and effective. We look forward to doing more business with GoKeyless in the future.

Tip for consumers:
Just how helpful they were

Products used:
door locks

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobb1445
1 review
0 helpful votes
July 14th, 2021

When I found out my ordered GoKeyless locks were not going to work for my outdoor gates before they arrived, I was able to speak directly to Zach at returns who informed me to just have the delivery driver ship them back. That was very helpful and saved me time and shipping cost as well.

I wouldn't hesitate to purchase from these guys again. They were professional, available and friendly. I know they stand behind the product and customer satisfaction is a priority.

Thanks Zach, Steve and Matt. I appreciate all your follow up! ~ Bob.

Tip for consumers:
The value was good, but I had not used them before. After my experience, they will be my first go-to from now on.

Products used:
Yale Keyless Locks

Thumbnail of user suep73
1 review
0 helpful votes
July 7th, 2017

So i purchased our lock for a community pool! The sales guy Jason was great answered all of my questions and helped me to pick the best lock for the job. I opted for the set up help and received an email from tech support. We followed the instructions and sent it back in simple. Then i had questions! The first guy wasn't very helpful but then Matt called me back talked me through everything in needed and walked me through the program. Super easy. Now i am all set to get my lock installed! Thank you Jason and Matt!

Thumbnail of user kw614
1 review
0 helpful votes
March 22nd, 2023

Worked with Eric Bell on a very complicated new lock system in a foreign country. He went above and aboard for service including staying late one night to help me get new locks programmed. Cannot say enough good things about their customer service.

- Keith from Colorado

Products used:
Kaba locks

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikep1497
1 review
0 helpful votes
January 21st, 2022

Ron Dillow from GoKeyLess was very helpful in my understanding of the Schlage Lock models. I was lucky enough to re-connect with Ron again, on my second day of research, as he was able to provide answers to the number of questions I had about several similar Schlage locks. He was knowledgeable and was able to give me a strong sense that I was purchasing the right lock for our home.
Without his help, I may have gone in the wrong direction and deal with countless course correcting headaches.
Thank you Ron for your help.
- Mike

Thumbnail of user adamh1209
1 review
0 helpful votes
March 8th, 2023

James Pickens was a huge help and got my order to me very quickly. I will continue to use GoKeyless!

Thumbnail of user oscara32
1 review
0 helpful votes
October 4th, 2017

I bought a few items from go keyless. They pretty much up sold me on items I didn't need and didn't work. I contacted my sales representative Aaron and he didn't even bother to resolve the issue. Unfortunately they are the only place that sells Adam's rite assault abloy to end users. I need to return the item that doesn't work and I was told because it was installed that they won't take it back. I explained to them that I assembled it on my desk to ensure the pieces fit correctly which one item didn't. So I'll be buying from a different place with better customer service.

Thumbnail of user nathanp367
1 review
0 helpful votes
May 4th, 2022
Verified purchase

After recently needing to source parts out of the US for shipment to Canada on major construction projects. Not only does GOKEYLESS have almost every product we need, but it has a great sales and service department. A Gentleman named STEPHEN HAYNES more than helped me get my product shipped on time with ease. He was happy to help and supply accurate product information in a friendly yet quick process. Most suppliers i reached out to did not have this level of competence or support.
Since this interaction ive added them as one of main suppliers from the US. thank you to the whole team and Stephen at GO keyless.

Service
Value
Shipping
Thumbnail of user jon.searle22
1 review
0 helpful votes
March 28th, 2023

I had excellent communication from with Mike Walker when placing an order. We conversed over email for a day or two, then a few phone calls, and the order was placed. Pretty seamless, and easy.

Products used:
Trilogy locks

Service
Value
Shipping
Returns
Quality
Thumbnail of user billh58
1 review
2 helpful votes
March 12th, 2014

I ordered the wrong item and was given a RMA No. To return the item. I returned the item with the RMA on the address label, as required, but never received my refund. As a result of their lack of response, I can not recommend Gokeyless.com.

Thumbnail of user brandona2
Brandon A. – GoKeyless Rep

Dear Bill H,

We are sorry for the issues you had with returning a product. At GoKeyless, we strive for customer satisfaction. Please let us know if your return has not been handled and we will make sure this issue is resolved. Thank you again for shopping at GoKeyless.com and sharing your concerns.

Thumbnail of user karenl3876
1 review
0 helpful votes
June 23rd, 2023

Myinda the sales rep and customer service agent helped resolve my delayed package that was shipping to Canada and she also saved me money. She called me back personally and was professional and efficient and kind.
Giver her a raise!

Thumbnail of user stephenh2128
Stephen H. – GoKeyless Rep

We are so delighted to hear about the service you received from Myinda. GoKeyless strives to provide our customers with a seamless process from start to finish. Thank you, and we will see what we can do about the raise :)

Thumbnail of user chrisg1826
1 review
1 helpful vote
May 19th, 2022

For decades, our HOA has had trouble monitoring and securing our clubhouse. Within a couple of conversations with the sales team, we found our PERFECT solution.
THANKS GoKeyless, for your wonderful product, sales and technical support team.
CSG Utah

Products used:
keyless entry

Service
Value
Shipping
Quality
Thumbnail of user phillipg66
1 review
0 helpful votes
January 17th, 2019

Had issues with a printer I ordered from them. Didn't rest until we had an answer for what we needed to do. Still in contact after solution to make sure everything is good to go.

Thumbnail of user carolinel147
2 reviews
0 helpful votes
September 5th, 2023

A few years ago I purchased a lock and box for an outdoor gate. The products are great and still in use but due to weather, I decided to replace the lock with one that is marine-grade. I used the chat service for advice and was helped quickly and guided to an appropriate product for my needs.

Tip for consumers:
Site was easy to navigate and On-line Chat service was quick and helpful.

Products used:
Lockey 2900DC lock marine grade, Keedex 950 gate box

Service
Value
Shipping
Quality

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From the business

Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.

GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.

Business History

Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.

“Why can’t there be a better way?!”

This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!

Company Representative

Thumbnail of user stephenh2128
Stephen H.
Sales Development Rep

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