• Hostwinds

2021 CUSTOMER CHOICE AWARD

Hostwinds

Overview

Hostwinds has a rating of 4.43 stars from 682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hostwinds most frequently mention customer service, support team, and top notch. Hostwinds ranks 5th among Web Hosting sites.

  • Service
    303
  • Value
    548
  • Shipping
    104
  • Returns
    29
  • Quality
    559

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.6%
Positive
77
Neutral
4
Negative
9

Instant Feedback

7,084 reviews

8
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service so far and currently having my websites migrated.
  • Hostwinds is a great web hosting provider with a fantastic customer support with supereasy interafce.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Hostwinds?
Top Positive Review

“Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend”

Palmar u.
4/5/24

Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend of affordability and high-caliber service that is hard to match. Their commitment to offering top-notch solutions at competitive prices ensures that customers receive unparalleled value from the moment they engage with their services.

Top Critical Review

“I started with a chat about how to add cPanel to My...”

Bessette Z.
1/7/20

I started with a chat about how to add cPanel to My VPS... They redirected me to sales with a link and then, nothing. I finally found out how to do it myself.

Reviews (682)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) customer support (74)
Thumbnail of user lesleyk30
1 review
10 helpful votes
April 10th, 2020

I can say that Hostwinds hosting has met my expectations. I've had nothing but success when working with this professional web hosting provider. Special requests have always come through quickly and gracefully. I thought of moving to other hosts but this service is really good and I'm gonna stay with them for quite some time. When I asked all the necessary questions I needed and their support answered it politely I've decided to get an account.

Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, thank you for taking the time to write this very thoughtful review! We appreciate you, and we are always here for you if you need any assistance at all moving forward. Thank you again! Have a wonderful day!

Thumbnail of user palmarufelmanxj287
2 reviews
0 helpful votes
April 5th, 2024

Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend of affordability and high-caliber service that is hard to match. Their commitment to offering top-notch solutions at competitive prices ensures that customers receive unparalleled value from the moment they engage with their services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carries196
1 review
15 helpful votes
April 18th, 2020
Verified purchase
• Updated review

I have had numerous things I needed help with, all stemming from the fact I'm a total novice when it comes to this kind of thing. Hostwinds have helped me through every step of getting my site up and running. Not only have they shown me how to fix any problems I've had, they've helped educate me in the process, too. They have truly gone above and beyond, and have been there to answer queries any time, day or night. Absolutely fantastic service!

Reason I chose this business:

I searched for best Site Hosting and they were recommended.

Reason I chose this product:

I spoke with their customer support in a live chat and they advised me which product I would need. The package they recommended provides excellent value for money compared to the competition, who were often asking several times more than I am now paying.

Service
Value
Shipping
Quality
Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, thank you so much for taking the time to write this very thoughtful review! Our team is absolutely thrilled to hear you are enjoying our support, hosting, and pricing. We are always here for you if you need any assistance at all moving forward, so please feel welcome to contact us if you have questions. Thank you again, and have a wonderful week!

Online recommendation, price, and great customer service
April 16th, 2020
Verified site experience
• Previous review
Thumbnail of user ivonep2
1 review
0 helpful votes
April 13th, 2020

Hostwinds is one of the most powerful web hosting company I've ever seen. With low price product but and high quality of service, you cannot regret the moment you use this product.
Partnership with the best company when it comes in networking area is one of the keys to success. You can trust them.

Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, thank you for taking the time to write this thoughtful review! We are so glad to hear you are enjoying our hosting and pricing! Please feel welcome to reach out to us if you need anything. Have a great day!

Thumbnail of user kaeoffmedcalfe6s8nc
1 review
0 helpful votes
March 29th, 2024

I recently signed up with Hostwinds and I must say, the experience has been nothing short of fantastic. From the get-go, setting up my website was incredibly straightforward, thanks to their user-friendly interface.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andream541
1 review
20 helpful votes
May 11th, 2020

Really glad to run my new website with Hostwinds - their shared hosting service is really stable and professional. I tend to place fairly technical support calls. In over 20 support calls (almost never for a problem, almost always for an implementation or coding question) I have never had worse than 15 mins first response, usually with an appropriate resolution. Calls that took longer clearly needed to take longer.

Service
Value
Shipping
Returns
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Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, thank you very much for taking the time to write this wonderful review! We are absolutely delighted to know you are enjoying our support and hosting. Please feel encouraged to reach out to our team anytime 24/7/365 if you need assistance with anything at all moving forward. We are always here for you and always happy to help. Have a great day!

Thumbnail of user raymondj414
1 review
0 helpful votes
September 23rd, 2023
Verified purchase
• Updated review

Ive renewed one site and am not renewing the other. That will follow when i get my act together.
So far so good! Thanks for your attention.

Pretty good.

Reason I chose this business:

Recomended to be because you are not worried about morre “adult” sites.
Facematt isnt in that category but RDJcreation might.

Service
Value
Quality
Recommended
October 27th, 2022
Verified site experience
• Previous review
Thumbnail of user rajeshc19
2 reviews
1 helpful vote
February 3rd, 2020

I bought their managed VPS Plans and asked them to set up WordPress with LEMP but they haven't installed NGINX due to which website was almost down for 24 hours then I decided to downgrade from Managed VPS to Unmanaged VPS lack of
Support expertise. I checked available upgrade options on their panel which generated an invoice which I haven't paid as I never wanted to make any other payment to them but they pulled the $109.33 without my permissions and when I asked the refund they said Refund is not possible.

Services are good enough you get a quick response from Level 1 Support but rest of other things are totally mess.

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gerardob44
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Great service and very easy. Really easy to do aeverything

Value
Quality
Thumbnail of user tamp30
1 review
0 helpful votes
September 24th, 2023
Verified purchase

I started registering the service on the Sunday afternoon and reach out to George on the online chat for help with the setting up the account. He jumped right into it and got everything ready for me to work on my VPS within 5 mins. Amazing!

Excellent

Reason I chose this business:

Other friends recommended

Service
Value
Quality
Thumbnail of user noahn35
1 review
0 helpful votes
February 25th, 2021
Verified purchase

I had trouble with my card, and I was charged for 4 different servers.

Service
Value
Quality
Thumbnail of user simonep46
1 review
10 helpful votes
February 16th, 2021
Verified purchase

Great products, service and quick responses. I'm very happy with the experience so far. The only negative aspect was that the pricing for the service listed both included and optional features, and I did not catch the difference in the language used (features included vs features offered). Besides that, the list of options available allowed me to tailor what I wanted and select my favorite OS.

Reason I chose this business:

Range of features and options allows me to get what I want.

Value
Quality
Thumbnail of user markl3002
1 review
0 helpful votes
March 31st, 2023
Verified purchase
• Updated review

Dylan was incredibly helpful and went to extremes to see that my issues were addressed. Asher was exceptional at answering my questions and overseeing the transfer.
It was a relatively painless experience, with no technical issues.

The only reason for 4 stars is the company's lack of phone or live chat support with technical services. This is the only company whom I researched that does not offer this as part of their higher-end offering.

As specified ad nauseum, I do not love a support ticket-only style of customer service. I prefer speaking to an educated and experienced tech support representative whenever possible; alternatively, live chat with such a representative is the second best solution. This is for speed and efficiency. Ticket-based solutions are just too slow and tend to draw out the process.
That said, the team was exemplary.

Reason I chose this business:

Frankly, Dylan's straight-forward and honest approach. He obviously knows the business and is not a pure-sales person, nor an uneducated customer service representative who bores you with scripted responses.
Second, the business appears to be well-run and technically savvy - something I cannot say about all shared hosting providers.
I believe this was a smart choice for my business and hope to have a long-term relationship with Hostwinds.

Service
Value
Quality
Dylan was incredibly helpful
March 27th, 2023
Verified site experience
• Previous review
Thumbnail of user eraserc
1 review
0 helpful votes
September 19th, 2023
Verified purchase

I did my end and asked for help when I had a problem.

They Give suggestions and follow them, They are patient and easy to talk with.

10/10 Highly recommended for new customers like me.

They are easy to talk with.

You have good front-end people, give them a raise or a reward every month.

They Deserve it.

Reason I chose this business:

People recommend you on their blogs.

You have a good name.

You have good chat support and technicians.

I will continue to use this, Thank you God bless.

Service
Value
Quality
Thumbnail of user sarahn1135
1 review
0 helpful votes
August 9th, 2023

Fast and great support! Thank you :) I suggest hostwinds. Why?
1) Fast
2) Good Support (they helped me a few times)
3) Pricing cheaper than some other company I tried

Products used:
hosting

Service
Value
Quality
Thumbnail of user williamw3506
1 review
0 helpful votes
November 30th, 2022
Verified purchase

Hostwinds has been my internet web hosting provider for several years...i especially appreciate their prompt and helpful service assistance if i get into a little technical difficulty...the cost price is competitive i think...they have a wide range of self-help website add-ons and helper programs in addition to the usual wordpress options...i am using 3 of the 4 domains that i have available at my level of service and it costs around $11 per month

they have top notch prompt polite customer service for technical issues......they won't build your website for you but they will solve every other tech issue related to the usual technical bumps and bruises that novice users have when adapting to a web host paid service.

Reason I chose this business:

I chose hostwinds initially several years ago because at that time they were offering a full 3 years of webhosting for a one time introductory price of something like $40 for one domain...i was a novice and this was a good way to start...prices went up to over $10 a month later which was a big jump for an elderly retired person but i stayed with hostwinds...if i change webhosts in the future it will be because hostwinds raises prices to where they aren't competitive for my needs...i'm a retiree who does a website for pleasure and i conduct no business on the sites, just low level impromptu blogging occasionally, mostly pictures of my dogs...so i make minimal demands on the system and i hope to pay minimally for same.

Service
Value
Quality
Thumbnail of user tomg433
1 review
0 helpful votes
March 18th, 2020

I have had quite a lot of bad experience with hosting companies in the past. Cheap prices, low prices, it didn't matter to the quality of the service I got. I started working with Hostwinds mostly because of the price tag, and I was so positively surprised when I found out that I am getting premium service, non-stop availability, and the low prices as well.

Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, thank you so much for this thoughtful review! It makes our team here at Hostwinds so happy to know you are having a great hosting experience with us. We appreciate you, and we are always here for you, so please feel welcome to reach out to us anytime if you have questions. Have a fantastic day!

Thumbnail of user michaelo1735
1 review
0 helpful votes
June 9th, 2022
Verified purchase
• Updated review

I made a couple mistakes during the setup process of my Wordpress site. Hostwinds support assisted me with every request I had that day. I had probably 5 or 6 requests before I was finished and all setup on my blog.

Service
Value
Quality
I googled "Unlimited Storage Wordpress Hosting" and...
June 9th, 2022
Verified site experience
• Previous review

I googled "Unlimited Storage Wordpress Hosting" and found this hosting plan on a website with a list of the best hosts.

Thumbnail of user chenxiaoc
1 review
0 helpful votes
July 25th, 2022
Verified purchase

Good thanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanks

Service
Value
Quality
Thumbnail of user patrickk223
1 review
10 helpful votes
February 12th, 2020
Verified purchase
• Updated review

It was very easy to purchase hosting at a great introductory rate, and the yearly renewal rate is still extremely competitive. I was previously with another host for the past two years and so already had my domain and website built. Hostwing's technical staff was extremely fast in getting my site migrated and making sure I stayed online the whole time! I expect this time next year I'll be happy to renew!

Reason I chose this business:

Reviews of excellent reliability and speed, good suite of options, great pricing.

Reason I chose this product:

Great pricing, good number of domains available at the middle rate.

Service
Value
Shipping
Quality
Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Thank you so much for this thoughtful and thorough review! We are elated to know that you are having a great hosting experience! Please let us know if you need any help at all moving forward. Have a good one!

Reviews of excellent reliability and speed, and good...
February 11th, 2020
Verified site experience
• Previous review

Reviews of excellent reliability and speed, and good suite of options.

Thumbnail of user annes763
1 review
0 helpful votes
June 13th, 2022
Verified purchase
• Updated review

Super service and knowledgeable staff. I am always helped right away with accuracy.

Value
Quality
Great service so far!
May 14th, 2020
Verified site experience
• Previous review
Thumbnail of user justinc360
1 review
0 helpful votes
July 7th, 2022
Verified purchase
• Updated review

Awesome service and great support! And I don't have to go through 8 phone menus, 3 waiver signatures and a blood test to get help that is helpful... you guys are great really appreciate it!

Value
Quality
Great consistent service
May 4th, 2022
Verified site experience
• Previous review
Was super easy
May 4th, 2020
Verified site experience
• Previous review
Thumbnail of user bradleyp199
1 review
0 helpful votes
October 7th, 2022
Verified purchase

Our original host shut down on September 30. We transferred our site to Hostwinds based upon another customer's recommendation. The transfer process was relatively easy.

Value
Quality
Thumbnail of user mourada6
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

Amazing service and cheap service
I like it and i will be long term client

Service
Value
Quality
Thumbnail of user kirbyg19
1 review
13 helpful votes
March 14th, 2020

To start with, Hostwinds have a smart and easy to navigate website of their own. I have read many customer hosting reviews about various web hosting providers before I chose this reliable web hosting service. It has lots of positive reviews written by satisfied customers. So, I decided to give them a try as the price was very cheap and they offered FREE website transfer. Good web host.

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Gain trust and grow your business with customer reviews.

From the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

Company Representative

Thumbnail of user erinc318
Peter H.
Typically does not respond to reviews

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