• Ibotta

Ibotta

Overview

Ibotta has a rating of 3.89 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    565
  • Value
    430
  • Shipping
    161
  • Returns
    163
  • Quality
    321

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.2%
Positive
418
Neutral
55
Negative
98
183
See all photos

What reviewers want you to know

Positive highlights

  • It does take a while to get a good amount of money back, but if you stick with it, you can get some good gift cards.
  • I thought it was too good to be true, but it is DEFINITELY legitimate and the money in my bank account shows it!

Critical highlights

  • I did shop for my items and they just lie and steal, and have the rudest customer service ever.
  • Do not sign up for this app they have 0 customer service, no phone number to call, no nothing but an email.
How would you rate Ibotta?
Top Positive Review

“Needs More”

Maurice S.
3/21/24

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Top Critical Review

“So disappointed”

Katia H.
1/7/24

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Reviews (1,682)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (215) gift cards (92) phone number (24) bank account (24) thanksgiving dinner (14) grocery shopping (14)
Thumbnail of user jaymahcom
2 reviews
0 helpful votes
April 10th, 2024
Verified purchase
• Updated review

Before Ibotta I would shop for everything we need in our home and would also do some extra shopping for different Shelters and those who may need. After I got Ibotta I've been able to get money back from my purchase and increased my funds for donations. They are very helpful when and if I have issues and explain in a simple easy to understand way so I don't make mistakes again and they fix what they may have missed. Great Job and Great Team there!

Unbelievable help the support team gave me and very quick to resolve.

Reason I chose this business:

I chose simply because it’s very user friendly and it allows me to save.

Service
Unbelievable service
March 31st, 2024
Verified purchase
• Previous review

The team at Ibotta really went above and beyond to help and do so in a timely manner. They were able to understand my confusing way of explaining via email. Good job 👏 Ibotta!

Why I stopped years ago?…. I just don't know
March 9th, 2024
Verified purchase
• Previous review

Where to begin. Well they are extremely organized and fast. Being human I make mistakes especially coming back after so many years. They catch it and explain it so I don't do it again(very much appreciated). The app actually allows us to try new things and some of our favorites. Literally so my shopping list with the app. Makes shopping a little more fun— it usually is NOT. One critic would be to have phone # for help, but you can easily navigate to the answer on there site or the community of users. I could go on but you've probably stopped reading by now. Hope it helped :)

Emails got confusing and spoke to multiple people via email and just got confusing. Everything worked out eventually and the people I did communicate with were extremely pleasant.

Reason I chose this business:

Today like everyday but even more so EVERY PENNY COUNTS. Getting. Little back for. Long way.

Service
Thumbnail of user samc1225
1 review
0 helpful votes
February 8th, 2024

I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.

Service
Value
Thumbnail of user melw160
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.

Thumbnail of user shirleyl1125
1 review
0 helpful votes
April 12th, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Service
Value
Quality
Thumbnail of user katiah19
1 review
2 helpful votes
January 7th, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Service
Value
Quality
Thumbnail of user maurices196
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Reason I chose this business:

When I first got it, it was the first grocery shopping cash back app I used. A friend told me about it so I tried it and it was different and a way to get money back from shopping.

Thumbnail of user dorindan2
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.

Reason I chose this business:

Had cash back offers on items I actually buy and in stores I frequent.

Service
Thumbnail of user sapphirej6
1 review
0 helpful votes
April 4th, 2024
Verified purchase
• Updated review

For the most part, Ibotta is an easy, fun, and rewarding program to experience. All things come with ups and downs (ex. Good cash back offers, bonus deals, holiday challenges vs. missed deals, service connection issues, and so offers not attaching at times). But for the most part I will continue to use this program and refer others to use it as well.

Thanks for the opportunity to save.
🏿

Good program for saving money
March 24th, 2024
Verified purchase
• Previous review

Normally I have no problem but from time to time, the clarity in the fine print can be misleading (missing cash back & subjective to customer service understanding when sending a ticket in). However, I say the system works well flaws and all. Thanks for the opportunity to save money in this day and age.

Thumbnail of user andreasd24
1 review
0 helpful votes
December 16th, 2021
Verified purchase

[This is a second update to the original review, below.] The combined efforts of Ibotta and their partner's customer service folks are worth a sincere "thank you". They were attentive and thoughtful, going the extra mile to get everything ironed out, and I'm grateful to them.

[This is an update to the original review, below.] Give Ibotta credit for trying. After several back-and-forths and escalation, people with discretion became involved, things were sorted out, and a full rebate was issued. Not exactly a sterling experience, but they've tried to be fair... and to give them the benefit of the doubt, it could be that the Ibotta platform is intended, and works better, for regular repeat purchases than for one-time rebates like my own. I'm raising my rating from one star to three to reflect their efforts and a satisfactory outcome.

[Original review, with some redactions.] My introduction to Ibotta was in the form of a neck tag on a bottle of Kahlua, offering a $40 "cash back" rebate for the purchase of six (6) bottles. Having purchased the same, saved my receipt, brought the Kahlua home and unpacked it (from the gift-box packaging), I went down the Ibotta rabbit hole of installing a phone app, setting up an account and trying to find the process for obtaining a rebate.
News flash: There is none. The offer is not a rebate, and not cash back, and not $40 for six bottles. Instead, it is some sort of earn-credit-by-buying incentive system. Moreover, the offer is not a $40 cash back rebate, but rather $7 unless one purchases multiple brands (and no more than three of a single brand)... Of course, along the way Ibotta obtains as much information as possible about users' identities and buying habits, and no doubt plans to market this information to third parties...
Multiple email exchanges with Ibotta's customer service group shows them to be well-meaning... but ineffective. Their handling has been more or less robotic, and time spent taking and uploading product photos and UPC codes per their requests for supplemental information yielded absolutely nothing apart from the automated, inadequate $7 credit.
I would give Ibotta zero stars, if that were possible...

Thumbnail of user rosalynh42
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Thumbnail of user kimm1873
1 review
0 helpful votes
August 13th, 2022

Great when doing the work. Getting help to get the money you earned is a joke. 3 days no response. Still waiting spent days to get enough cash back for PayPal.

Thumbnail of user lynnn330
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.

Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.

Reason I chose this business:

Cash Back for items that I purchase from quite a few Stores.

Service
Thumbnail of user danag324
1 review
0 helpful votes
November 29th, 2021

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

Thumbnail of user sharonh2917
1 review
0 helpful votes
March 18th, 2024
Verified purchase

Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!

Thumbnail of user tammyd747
1 review
0 helpful votes
March 20th, 2024
Verified purchase

Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.

Reason I chose this business:

My daughter had some co-workers tell her about it, and she passed it on to me.

Thumbnail of user titanias
1 review
0 helpful votes
February 14th, 2022

I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!

Thumbnail of user mahleej
1 review
0 helpful votes
December 6th, 2021

When I first joined had no trouble getting my points. In the last month have had to fight to get my points. And have still not gotten them all. But it's nice to earn money to pend later too.

Service
Value
Quality
Thumbnail of user gingerd81
1 review
0 helpful votes
January 30th, 2022

What a super easy way to get cash back and save for that super fun trip, something that you really want, or just to keep gas in the car
You choose!

Value
Quality
Thumbnail of user angelae281
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.

Reason I chose this business:

To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.

Service
Thumbnail of user abeesht
1 review
0 helpful votes
October 4th, 2021

Last one week onwards I started using Ibotta app and it's providing extra savings from grocery &other products.
I would recommend to use this app

Thumbnail of user jennys195
1 review
1 helpful vote
January 23rd, 2019

I wasnt credited a good size dollar amount and emailed them... went through the steps of what I did... which is exactly what they said on website to do. But apparently lost connection when signing in to my account on the actual shopping shopping sight. They basically said tough luck. You didnt do what you were supposed to.So I let them know I make others aware.

Thumbnail of user connief271
1 review
1 helpful vote
July 4th, 2022

Won't give you your referral bonus when you refer someone, not worth wasting your time on, I referred my daughter and she got her bonus but I never got mine

Thumbnail of user erikav73
1 review
0 helpful votes
October 6th, 2021

Easy uploading and fun to see that balance increase little by little. It's $$$ that people miss out on.

Thumbnail of user beckyb628
1 review
0 helpful votes
March 13th, 2024
Verified purchase

While when you get all your rebates, it's wonderful and easy, I don't get at least 15% of my rebates. Trying to get them after is awful they need you to screen capture or whatever, send it, date, time, what, who, and they are not easy to work with. I feel like they just keep sending the same message, until YOU figure it out, or give up. I ve gotten back over $750 dollars, but it leaves a bad taste in my mouth that I've lost a lot, and paid more money for products than I would have liked.

Not helpful, even when I wrote about not being helpful, they were not helpful.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Becky! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user christinas1060
1 review
0 helpful votes
December 16th, 2021

I love Ibotta. I recieve cash back on item I would already purchase. These even link all your accounts to download your receipts for you. All you do is add the item you will purchase ahead of time and submit your recipes.

Service
Value

Sitejabber for Business

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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