The Honest Company

I ordered a "free" sample package of their baby products and even paid shipping. Really wanted to try the brand out. I NEVER RECEIVED ANYTHING. No product, no communication, not a thing. I took it as an unfortunate loss and have never looked at their products again. She* has celebrity influence so can you imagine how many others paid to try the products but didn't receive anything? That's shipping X thousands of customers. Huge money grab with no delivery.

My overall rating for my experience with this company is "no stars."

I feel better using natural products. The only complaint I have is the price. I feel it's way over the top. I wish they'd be more in touch with the average consumer's budget limitations. Otherwise, I really like all the products I've tried so far.

Two weeks ago, I ordered a blue tribal diaper cake for a baby shower. I received a pink rose diaper cake. I called and explained their error. They apologized and said they were shipping my correct order. Today I received a panda diaper cake. I could understand one mistake - but two? Unacceptable customer service! It is now too late for a replacement. I will be returning both and will never order from this company again!

I bought 2 separate packs of Honest Co. Wipes from two separate stores only to find LIVE ACTIVE MOLD within the packaging. I emailed the Honest Co. Directly with photos but they basically denied it being unsafe.
DISGUSTING UNSAFE AND RUDE
I wont be buying from them again and that's saying a lot considering I bought from this brand religiously.
Ps Honest Co. Wipes were recalled ONLY 4 YEARS AGO!
I smell another recall coming

I received a package that I did not order. It was an obvious wrong address...any of the new order systems would have flagged that. Nevertheless, I reached out to assist to get it returned. First thought was, if they just told the lady where to picks it up; this would have been long over (note: I live in a small town). They just were not pleasant people; they told me to call FEDEX. Since was not my problem, trying to coordinate that with FEDEX did not really seem to be my problem. Nevertheless I provided my pick up address for them to coordinate the return. FEDEX did not show up, so I let them know. Then they kept asking multiple times to confirm my address. I mean how many times do I have to provide the same address. Then they sent a new type of communication response for me to review, I would have to sign into their site with a customer number and password. Obviously, I never intend on being a 'Honest Company' customer so that was not going to happen. I asked to speak to a Manager and was basically told 'no'. All and all it was a frustrating experience to try to assist in returning the package that was not mine, that I had never ordered. Plainly they are just odd... I would not recommend being a customer of their...

Just after I bought this last year I was hospitalised with a serious lung infection. The medications were truly awful but necessary. I had the conditioning detangler brought in and used it on my hair to maintain my hair condition, so at least I could spray in bed and just brush through. I survived, just……. And have have just finished my spray and ordered another today. I recommend it to anyone with more to worry about but their hair like but still…… thank you!

An honest review of honest company. Your diapers honestly are the worst. My wife got them because they are cute but they are anti-absorbent. Had to change my sons outfits every time we changed his diaper because he would just pee through a hole diaper. All the other brands are cheaper and more absorbent. I'd take absorbent any day over cute. Cute over priced and non absorbent.

I do a lot of online shopping and did not catch that even if you select overnight delivery that there is still a one or two day processing that actually delays it from being overnighted. I am so angry with myself 30 bucks down the drain. All because I saw a segment of Hoda and Jenna and thought hey let me try this.
At this point I want to return everything. Just tired of everything having some sort of catch.

I have gotten 2 messages now saying they "believe this issue is resolved". I paid my money and I have no package. This company was a total waste of time and money. I will never use them again. I will go to Amazon. Even Walmart is starting to sell cleaner products. I'm over this company. This is by far the worst customer service I have ever received.
This company just does not care.

I ordered a gift card which never arrived. It took many phone calls between the Honest company an FedEx to get to the bottom of the problem. We never did because the company wouldn't work with the shipping company to resolve. They finally, reluctantly credited my account because that was easier than figuring it out. Never again.

We have used Honest Diapers and wipes for the past two and a half years and have loved them!
Before that, as a Nanny I used both the diapers and wipes dating back to 2015.
In the past year I have begun to notice the decline in the product of the diapers and the wipes. We have bought several variation of diapers in size three and four this year and the diapers have riped upon opening. The biggest difference I have noticed is the wipes! When we are out and about we use them for a quick clean for our little guy. They have begun to break out his skin!

I fear this company is expanding too fast and no longer care to put the effort they once did in their product.

I love the toddler/infant powder vitamins offered by the Honest Company. Great way to get some iron into my vegetarian low-iron boy -- and the taste is great! You can drink it or put it into food like yogurt. Well worth the extra money if you need to get some natural food-derived vitamins into your toddler!

I've ordered various products from The Honest Company. The products are really awesome and the packaging is well done. I will definitely get some more foaming bubble bath, it smells cool.

I use the orange vanilla body lotion along with the orange vanilla body wash. I love the fact that it is gentle for my sensitive skin and paraban free. Six months ago I had open heart surgery, and it worked wonderfully! I have used honest baby wash and lotion for years, I even have my sisters using it. This baby lotion and baby wash, I highly recommend for older women. It has a beautiful light scent and feels wonderful on your skin! Thank you Jessica for making an amazing product, you need to promote these to older women, or people who are going through surgeries and need a gentle product! I just love it!

They have an auto subscribe option that is very tricky and if you are not actively looking for it they will sign you up for subscriptions. When you call and tell them you did not want a subscription they say there is nothing they can do.
In addition, when you send an item as a gift to someone else, it automatically goes as your default shipping address. Again they have a tricky website and customer service is not helpful at all.

Me and my girlfriend put them on our daughter one time and after the first diaper change she started to get a rash and once we switched back to Huggies and the rash cleared up there was horrible burns on my daughters private area she has been in pain and will screen so bad because of the burns when you change her now I would not recommend anyone to use these diapers ever

I ordered the diaper subscription, it came with no wipes. I was given the run around for serval days and sent a return label (which makes zero sense). Only after I said "If you guys aren't accredited by the better business Bureau anymore you should take their seal off of your website." I also asked why they aren't accredited anymore and they obviously didn't answer that question. This company sucks. Probably had a terrible rating you can't even see their reviews on bbb anymore. So sad. I will be reaching out to the bbb to let them know how fraud this company is. So sad.

We typically use Seventh Generation or Cloud diapers, and always without issue. However, twice in recent months, our Target has been out of those brands and we have purchased a package of Honest diapers. Both times my son has developed an irritating rash in the waistband area on his back and sides. The rash appears a couple days after we begin using Honest diapers and disappears when we stop using them. The only time I have had to use diaper cream on my son in his two years of life has been when we are using Honest diapers.

I purchased Honest diapers, believing the marketing that they are free of harsh chemicals and skin irritants, and better for baby. Apparently not. I am highly disappointed that twice now I have wasted money on these diapers. I know I am not the only one who has experienced this with Honest as a quick Google search revealed other parents complaining about this as early as 2013 (and probably earlier). Why has nothing been done to remedy the situation? Does Honest really care so little about babies that in eight years the company has failed to make an effort to do better?

Honest seems to me to be just another Johnson & Johnson, concerned only with profit and intentionally ignoring the harm its products are causing. I find this especially disdainful when it involves babies and children too young to speak up for themselves.

I give the Diapers a thumbs up. I like how it keeps the blow outs from coming out in all directions. If it wasn't so expensive, I would keep buying more but with how much my little girl $#*!s, no thanks! The wipes.. stay away from. It is not soft at all. I get that they are trying to make the wipes organic, but it gets moldy very quick. It's not worth it!

Their pull ups burnt my child they said if I sent the doctor bill and the diapers receipt they would refunde me in a credit to the store for the amount of money I'm out so I sent them everything and now they are ignoring me

I'm a first time mom so when I was pregnant all I did was research baby products that was actually safe to use on babies. Unfortunately we son't have that many options in Singapore, so when I found out about Honest.com I wanted to try it right away. I was lucky enough to have a friend who flies to states often and she brought me bunch of stuff but it would be so amazing if they had international shipping. The products itself are amazing and such a great quality, especially the diapers and cleaning products. They're a bit pricey but I'm ready to pay extra. You know how paranoid first time moms get. Oh and also honest is owned by Jessica Alba and I totally love her. Some people say I kinda look like her lol

I purchased multiple products for my daughter's Labor & Delivery hospital take-alongs. With the order I received a free gift of household cleaner which was so poorly packaged it leaked, box was soaked and all items in the order were soaked as well, including newborn needs. Customer service asked me to return the soaked products however as they were dripping wet, return shippers refused the items, its common sense that you cannot ship a thoroughly soaked package of diapers, lets get real. Customer service offered only a $6.00 credit for the value of the free gift that leaked. The remainder of this $70 order was a loss to me. When by honest to write a review, I did as asked, within the guidelines stating the above and I received the following message:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

I placed my first order with is company for diapers. The diapers are good. While before we used another brand of diapers where it has various problems like get rash, pain etc. But this diapers is amazing and having a great quality in compare with other diapers.