i grow hydro

Ordered an assortment of products from them. Had to fill out a form to get items shipped to a different address than my billing address, which was fine.

However, two of the items were out of stock, and would be shipped within a few days, separate from the order. The items that were in stock were shipped to the billing address. Even the packing slip had the proper shipping address on it. So after finally getting customer service on the phone the address was corrected. Then I had to wait another week for the other items to get in stock.

To be fair, some free product was thrown in as an apology for the inconvenience, so I can't say they're not trying, but with the constant delays and shipping mistakes, however, I would not recommend them.

Horrible service! I ordered a lighting system along with a tri-meter a month ago and i still havent recieved my purchased items. Every time i call i hear the same old " We should be recieveing it next week. Call back". Not to mention i had to do the math myself and find out that they over charged me. Save yourself the hassle go local and spend the extra cash, better to spend a little extra then to be sitting a month waiting for things you already paid for.

I ordered predatory mites, received a confirmation via email and began to wait. Over 2 weeks later after not receiving a package or communication I began trying to get in contact with these people. I tried three different numbers multiple times and finally got through when calling the store directly. I told them my situation and was hung up on. I called paypal to cancel the payment to find it was never processed. Then later I received an email saying they could not ship the mites via the shipping option on their website.

So to recap you use their site and pay, they cant complete the order so they say nothing for weeks then you have to bend over backwards to find out why and still end up at zero. Good business practice there, its no wonder the web is filled with negative reviews I should ave listened to. Dont be fooled either by the response that all these negative complaints are for a different company. THIS company, selling plant goods, sucks and you should be very careful if you choose to ignore all the warnings and try to purchase something anyway.

A website that talks to you!?! Maybe I'm still a bit of an internet rookie, but I thought that only the big corporate companies like Verizon or AT&T offered an instant chat feature on their websites, not just some online hydro-shop. But that's the first surprise I found when I was searching for a cheaper alternative to my local "rip-off" hydro stores.

So when I saw that little button that said "Chat" and decided to put it to the test, most likely an outsourced feature, right? Again I was surprised to find that there was a real person on the other end and that they actual had very credible information. I asked them about "beneficial" bacteria and fungi and they gave me a lot of good info, and of course included links to purchase. I can't complain about the shipping or other customer services because I've always gotten what I ordered, and on time, but then again people love to complain on these review sites. Overall I've really benefited from the prices and info from igrow, and if you can't tell, I really dig that "Chat" feature! If you are a dedicated hydro-hobbyist like me, then don't let a few bad reviews turn you off from this cool hydro site!