• JennyCraig

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Overview

JennyCraig has a rating of 3.45 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. JennyCraig ranks 166th among Diet sites.

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

Critical highlights

  • Still charged the 200 for the order and zero done from Jenny Craig to compensate me for not receiving the order
How would you rate JennyCraig?
Top Positive Review

“Great Food, Wonderful Coaches”

Stephanie P.
6/7/22

I really loved that my food gets shipped to me, and it's nice to be able to go in and get my measurements done and talk to the counselors there as well. It's like the best of both worlds! I live in Charlottesville so it's nice to not have to lug all of my food home, and they are so good about scheduling a virtual appointment if I can't make it in. I can't say enough good things about this place! Thank you Jenny Craig Staunton VA- and a special shout out to my girl Leah who is my counselor!

Top Critical Review

“Worst customer”

Kimberley S.
1/28/22

Never received the order. Still charged the 200 for the order and zero done from Jenny Craig to compensate me for not receiving the order

Reviews (74)

Rating

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Reviews that mention popular keywords

jenny craig (10)
Thumbnail of user arlenep165
1 review
0 helpful votes
September 12th, 2023

They gave me 14 breakfasts, none that I chose, and had paid extra for ala carte. They did the same for 15 lunch/dinner items, and 2 snacks. I called to request a partial refund, and they said NO REFUNDS! So, I filed a complaint with my credit card company.

Tip for consumers:
Customer service was terrible!!

Products used:
Half the dinner food, no breakfast, no snacks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberleys117
1 review
0 helpful votes
January 28th, 2022

Never received the order. Still charged the 200 for the order and zero done from Jenny Craig to compensate me for not receiving the order

Products used:
I never received the products. And they said they would send me the shelf stable items but the frozen items are garbage. No compensation. Never buy from Jenny Craig they do stand bypehind their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniep1388
3 reviews
1 helpful vote
June 7th, 2022

I really loved that my food gets shipped to me, and it's nice to be able to go in and get my measurements done and talk to the counselors there as well. It's like the best of both worlds! I live in Charlottesville so it's nice to not have to lug all of my food home, and they are so good about scheduling a virtual appointment if I can't make it in. I can't say enough good things about this place! Thank you Jenny Craig Staunton VA- and a special shout out to my girl Leah who is my counselor!

Tip for consumers:
Use a local center versus just ordering online- I ordered online with my first week and it didn't give me really any information on how the program worked. A local consultant connected with me and helped answer all my questions and then I was able to order with her and personalize or change things as needed- I also found it to be a bit cheaper to go to the center because they had specials or discounts that sometimes weren't available online (like the VIP program).

Products used:
I purchased the full 1200 calorie Max Up program. I had my food delivered weekly and it was so easy! I had weekly meetings with my coach either in the center or virtually.

Service
Value
Shipping
Quality
Thumbnail of user kathyk654
2 reviews
12 helpful votes
April 23rd, 2021

I went on Jenny Craig for six weeks. I followed the diet correctly and what do you know, no weight loss for me. I kept asking myself why? I didn't eat any other food while I was on the diet. I wish I could get all my money back from the six weeks of this failing diet. My advice to anyone that wants to try Jenny Craig, try your own diet first And save your money.

Tip for consumers:
The Jenny Craig diet.Don’t waste your money.

Products used:
The Jenny Craig diet

Value
Shipping
Quality
Thumbnail of user preciousm33
17 reviews
8 helpful votes
March 12th, 2021

When I visited this website for the first time I never thought that JennyCraig website will help me to lose some weight, I follow their diet plan and got the benefits and results in few weeks. Amazing diet plan website highly recommended.

Thumbnail of user poppyh11
1 review
0 helpful votes
September 26th, 2021

Jenny Graig is the most revolting food. Such poor quality.
I thought I'd try it again after 2-3 years in hopes of improvement. Nope not even close.
$318 for a week then you purchase your veggies, fruit and dairy. So estimated and extra $50-$60 per week. Even you fooodz is Better and there awe full to. The only good quality weight loss program in my opinion are LitenEasy or csrio

Tip for consumers:
This product is great if you live in the 1950’s and have no knowledge of health and nutrition. It’s cheap slop!!! And not at all wholesome or nutritious. Just carbs!! So your body works harder.

Products used:
Lite n easy

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyc799
1 review
1 helpful vote
April 28th, 2021

I have never had a worst experience. From the consultant to customer service, I was treated horrible. I'm a travel nurse and started at the center in indianapolis. The consultant would set up times to call me and be hours late. When my assignment changed to Elkhart, IN, she was supposed to call me and set up shipping- that never happened. So I called customer service and changed to the center out of my hometown of Baltimore. My order was shipped to Carmel Indiana instead of Elkhart. I called customer service and allegedly my money is being mailed to me and will arrive in 2-4 weeks. Needless to say, I cancelled the service. The program does work if you follow it. However, the customer service is terrible. I can't believe the rep got an attitude with me when I expressed my doubts about a marketing manager actually calling me back to possibly refund the $199 VIP program fee. I should have chose Nutrisystem.

Thumbnail of user avivap
2 reviews
4 helpful votes
August 20th, 2019

I want to give you feedback on my recent experience. I have never tried a weight loss program before. I always dieted on my own. A friend had lost 10 pounds on Jenny Craig and I needed to drop 10-15. I went on line and signed up for a 2 week trial plan. I do not eat meat so I ordered the meatless program. When the food arrived, there was no manual or booklet telling me what to do. Just a few pages with free food choices and a page of the 1200 meatless menu;. I was surprised at how many unhealthy snacks were included and how much pasta was in the plan. There was no protein. No tofu, no beans, no fish etc. I lost 4 pounds in two weeks but did not feel healthy. Too many carbs and starches and not enough protein. There was no instruction about getting exercise or working out. No instruction about drinking water. I spoke to two counselors who both said they would send me the manual and I never got one. I was emailed a few pages but no program booklet. I was asked how often I wanted someone calling me or emailing and even though I asked for more regular calls or emails, I only got a call once a week. When I got my reorder there were 4 boxes of chicken carbonara - how is that meatless? I am disappointed and think they need to hire chefs and nutritionists who can provide better choices for those who want meatless menus. Pasta (penne, ravioli, mac & cheese) stuffed potatoes and pizza are not healthy choices eaten for 4 weeks by those who want meatless choices. Tacos with beans, quiche, tofu, veggie burgers would have been welcome additions. I have two weeks worth of entrees that I will use with some protein over the next month and am tossing all the calorie riden sugary cakes and high calorie snacks with zero nutrition. I hope this feedback will be helpful to others. My friend who lost the 10 pounds used their regular menu and told me it was 50% carbs and 50% protein. A much better balance than what they had in their meatless selections.

Thumbnail of user savannahr17
2 reviews
0 helpful votes
October 3rd, 2019

Pretty nice diet and I'm satisfied with the result, foods are tasty and the prices are reasonable. Thus, I like experiments and later I will try some other diet.

Thumbnail of user wendyr207
1 review
3 helpful votes
January 25th, 2020

My entire Journey with Jenny Craig was horrible! Every two weeks all they cared about was taking my money and making sure I put in my food order. Then, to make matters even worse on Monday, November 18,2019, at 3:00 P. M while I was having my lunch (Chicken Marsala) after taking my second or third bite I bit into something hard! I thought I broke off my back molar! I immediately spit out what I had in my mouth! To my surprise, it was a Rock. I was in shock! After my discovery, I immediately contacted Jenny Craig and made sure I kept the food, packaging, and rock. They put me through a lengthy process of a claim demanding the evidence! I sent in everything they asked for (I made sure I took pictures of everything I sent in) As well as send in the rock inside a zip lock bag so it would not tear through the measly envelope they sent me to send in my claim papers and evidence! The process was so irritating that I decided to do some research to see if anyone else has had a similar experience! I was astonished to discover others have experienced contaminated food and have gone through a difficult claim process some not even receiving a response! In the end, they sent me a letter saying that 1. They received my claim papers but conveniently not the evidence saying and I quote... " it appears to have broken through the packaging that you had mailed it in; therefore, the object could not be identified as to the source or origin." and 2. Because I did not SUSTAIN any INJURY they would not refund me for the full amount of the program I had requested in my claim! All they wanted to give me was the cost of that meal! My point is that I don't know how many meals I unknowingly consumed that were contaminated and that could have future consequences to my health and the health of other Jenny Craig members. The lack of empathy or concern is why I would never recommend Jenny Craig to anyone EVER!

Thumbnail of user annec360
1 review
3 helpful votes
April 27th, 2020

JC runs scam promotions to get you to join. I paid $149.00 and was suppose to get half back when I reached my agreed goal weight and then the other half back when I maintained goal weight after one year. I reached goal weight on 9/16/2019. My center turned in paperwork that date. It is now 4/28/2020 and I have not received my refund. That's seven months folks. My consultant said that all of her clients are mad because none of them have received their refunds. So it is not just me. I have filed a report with the state Attorney General. They are committing fraud against their clients. Do not join!

Thumbnail of user ruthr172
2 reviews
4 helpful votes
October 23rd, 2019

Beware of online Jenny Anywhere due to lack of flexiblilty. To get free shipping you must purchase a month's meal at once and you cannot trade out meals you don't like. The telephone consultants are reading from a script apprearing poorly trained. I lost 30 pounds 11 years ago with Jenny but this summer when I gained a bit back I tried anywhere program and was sorely disappointed.

Thumbnail of user jenniferh1834
1 review
0 helpful votes
October 21st, 2020

This company contacts you for an interview and then does not show up. They make you take time out of your day to just wait. They never call you back or respond to your emails asking what happened. Days later they will send an email saying they passed on your resume- when really they are trying to cover that they were too unprofessional to remember an interview they booked with you and just didn't care to remember. If this is how rude the corporate end is imagine how they scam their customers. I now know why they have so many bad reviews from past employees. Even past employees have written that they use consultants to push the customers to buy their overpriced foods and that's really how the company makes their money. SAVE YOUR MONEY PEOPLE.

Thumbnail of user inessad2
4 reviews
0 helpful votes
July 20th, 2019

The breakfasts are tasty and I enjoyed them. The soups were ok but rather sweet tasting. As for the dinners... I just couldn't eat them. It was worse than aeroplane food. Easy to heat up but just not appetising.

Thumbnail of user heathers56
5 reviews
29 helpful votes
April 7th, 2015

This is great for someone who has no discipline or general knowledge of nutrition and exercise. You will definitely lose weight if you follow the program. I find it to be a little expensive, but if you learn what to do the first time around and lose weight, you should be able to make lifestyle changes on your own after that.

Thumbnail of user larisas14
1 review
1 helpful vote
June 29th, 2019

My husband and I were on Jenny Craig over 4 weeks. We were promised at the beginning, if we complete 4 weeks, we'll get $100 gift card. We have completed it, my husband got his card, I haven't. When I tried to call and ask about the reason, they said I didn't complete it and disqualified for the card, it was lie. It's the worst the business can do: to lie their clients. Horrible! Their prices too high, every time we got order, something was missing, but I did, followed all recommendations and was strictly on the diet, even during my trip to Hawaii and on vacation, weight loss was not great and customer service is horrible. I'm on Nutrisystem now. Very much better food selection, excellent customer service, fast weight loss result and prices are so much better!

Thumbnail of user athenad1
Athena D.
20 reviews
39 helpful votes
September 13th, 2016

This diet is fake! Stay away!

Thumbnail of user archardn
1 review
0 helpful votes
July 17th, 2019

They care and offer great workout tips and other healthy advice... I very much like it of way they talk

Thumbnail of user rondag1
3 reviews
7 helpful votes
February 13th, 2015

I know everyone loves Jenny Craig, but I tried it for 2 months and felt it to be an absolute rip-off. Costs a fortune, and I saw no benefit. Never again, I'll stick to SlimmingWorld.

Thumbnail of user blanej
5 reviews
5 helpful votes
February 6th, 2015

I don't believe these programs are very good in comparison to eating healthy food and maybe joining a local group.

Thumbnail of user dianes162
7 reviews
27 helpful votes
March 25th, 2017

I used Jenny Craig for a few months and found the food to be pretty good. Some dishes were blander than others but I lost a few pounds!

Thumbnail of user aprilm5
9 reviews
14 helpful votes
January 12th, 2013

After a couple of weeks my counselor told me I would never be able to loose weight.

Thumbnail of user timp39
22 reviews
39 helpful votes
September 10th, 2015

My counselor was/is Fantastic. I can call any time, and she's there with Great advice.
Yes, it is expensive, BUT, I weighted in at 168. It's been 7 weeks, and I'm 139.7, with virtually no exercise. I'm a songwriter, so I don't get up much from my desk, and have little time for walking the dog, ect.
I've been Very pleased with the results, but the expense it getting to be a bit much. I can't argue with the tremendous results however. For me it's been worth Every penny, to get those 30 lbs off, but now, I'm perhaps looking for an alternative, that doesn't cost quite as much. If I can't find an alternative, I'll stick with Jenny.

Thumbnail of user lucyc33
30 reviews
6 helpful votes
March 18th, 2017

Food doesn't taste good. I exercised and ate the food & didn't lose anything. It's very expensive and time-wasting.

Thumbnail of user mickh23
4 reviews
12 helpful votes
December 12th, 2016

The prices are low, affordable for me, and lots of useful tips for workout could be found.

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About the business

Jenny Craig is a complete scientifically proven & award-winning program with one on one support and delicious meals delivered to your door. Get started today & start losing weight!

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