Men's USA

BUYER BEWARE! I received a suit that was nothing like the suit I ordered. I paid $172 for the suitwhich includes the $11 shipping. I told them I needed to exchange for the suit I ordered and they informed me that the suit I ordered was no longer available. They offered discounts for me to keep the hideous thing and told them I wanted a full refund. They didn't give me an RA so I paid $29.60 for return shipping. I emailed them that the total they owed me, including return shipping was $201.60 but I only received back $128.20. To add to my own stupidity, I ordered a suit from Men's Tuxedo USA, not realizing that they're the same company. I got the exact same hideous suit that I got from Men's USA... unbelievable! I guess I'll be ripped off again trying to return this piece of trash.

Ordered items over 6 weeks ago. Took forever to arrive. Wrong sizes sent. Items returned. Item received still wrong size. Told they were overnighting correct size.
That was a week ago. Needless to say I will not be ordering again from MensUSA. Extremely poor customer service. No satisfied at all.

I bought this suit because I was looking for a three piece double-breasted suit and vest as you can see in the photo this is a very sharp looking suit however what I received is a cheap very cheap looking suit with an ugly lining on the inside that will make it almost impossible to wear a tie to match my photos will show you the first photo is going to be what is advertised the other photos are the suit hanging up and you can see the lining and the cheap clear plastic buttons on the vest that I thought were metal buttons from the advertisement why didn't they just use a black silky lining on the inside of the jacket is beyond me why didn't they use a nice silky looking fabric for the suit like advertised is beyond me full sabotisement is what we have here.

I should have read more reviews about this company before ordering! They are a scam. They don't return emails until months later and they won't refund or exchange a suit that was never worn because it was 2 sizes too small. Stay away!/don't waste your time or money!

I ordered a tux in my normal size. Came small so I reached out to them to exchange for a larger size. After a week they responded with return instructions. Sent it back and haven't heard from them since. My guess is they are some Chinese company using an LA warehouse. Bad business. Avoid this scam.

I ordered a suit exactly 2 weeks ago. Their website shows 24 hour processing and 3 to 6 business day shipping. But also shows a free 3 day shipping upgrade if ordered before 4 PM. Received nothing for a week. Called and got all kinds of stories. Also was promised suit would go out that day and be express delivered 3 days later. Not being able to get a tracking number called again next day. Oh yes sir it did go out yesterday and will arrive Saturday. We will send you a tracking number. Nothing happened as far as tracking number or arrival is concerned. Called again today 2 weeks after order was placed. Was told it would arrive Wednesday but although I asked 3 times did not get a tracking number. Wondering whether they had even shipped it yet. Cancelled my order.

The prices and quality of clothing seem pretty good. I only bought one item from MensUSA but it will be the last. Their customer service was completely unresponsive when I asked for an exchange. I was expecting to pay for shipping in spite of the 100% satisfaction guarantee but learned the guarantee is worthless. They did not even respond to my email even though I filled out the form they require etc. They must be able to stay in business with a lot of one purchase customers because they were completely unresponsive to an email with questions

Customer service my first item was sent to the wrong address. Never got a tracking number never found out this information I was waiting for a month. Decided to give them another chance ordered a jacket no tracking number now they tell me it was lost and they're going to send me another one. The woman on the phone was very very rude and hung up on me. Do not buy from these people. Customer service is horrible. I ordered this on July 5 Still no tracking number unbelievable

I have purchased from them for years. You can get some amazing suits but the return policy is a joke and the customer service is literally non existent. I ordered a jacket recently and they sent me the wrong item TWICE. I returned it and they charged me a stocking fee for their error. In a world where amazon returns don't cost a dime Mens USA charges you a restocking fee and makes you pay for return shipping. If you order something its a gamble

Notice that this site doesn't give you a return address.
This is the worst site I have ever bought from.
I bought a jacket for my son; it didn't fit. I emailed to return (as site says) and they didn't answer and then kept writing back asking if I wanted to exchange. I am reporting this fake business and I will tell everyone I know and leave every review I can to stop other people from making the same mistake.

Last week I ordered a two button suit and tuxedos for my colleagues’ reception party from Mensusa Company. I was surprised because it’s really very difficult to get high quality Suits at low price. There were a huge collection of kid’s suits, tuxedos and women’s collections too with a variety of colors with comfortable fabrics in different styles and patterns. Fast shipping and suits are delivered in time. They took only 2 business days to deliver and shipping charge amount is just $15. Nice Customer service.

I have always been interested in opting unique and stylish Suits to treat myself. This shop is a one stop solution where I can find a huge collection of suits, shoes, boots, shirts and tie. Which are available at the affordable prices. I had an awesome experience with this shopping portal for every deal.

Just had my worst online shopping experience with Men's USA. A week ago ordered denim blazer in two sizes and paid extra for 3 day expedited shipping. After a week, no blazers and no info re shipment. No response to email, and 800 customer service number just put me into a continuous loop with no one to speak to. Sent email to cancel order.

Checked credit card activity today and found they charged for both blazers last week. Credit card company refunded money when told them story - thank you Amex!

Got email response to my cancellation saying they were out of stock on one size, and did I want them to send the other one? This a week after I placed order with expedited shipping paid for, and had not communications from them!

Stay away!

Paid $180 for a suit that did not come close to fitting me. No refunds are allowed. You "might" be able to exchange, at an additional charge of $25 plus shipping, plus alternations - that could mean another $100! And you still will probably have an unsatisfactory result. They should be put out of business!

During the pandemic I have taken to shopping online, I usually order two sizes and return the one that doesn't fit. Especially if I've not ordered from a particular company before as was the case with mensusa. They do not refund, they exchange. Be careful!

This has got to be the poorest excuse for a business ever! I order a leather gator print 48 regular blazer and received a 2x large snake skin print cheap looking blazer with a bow tie! Totally not what I ordered. I tried to contact them to exchange my order but was given the run around! After repeated phone calls they told me to email to receive instructions for return and gave me a web address instead of email address! I spent good money with these clowns and all I got was the run around, so I contacted my credit card company to do away with this headache! Buyer beware of the fraud!

If you haven't noticed, there's a pattern in reviews of this company. They are a scam and as long as they have your money, you're screwed! I speak from experience. Like others have said, wrong size (size tags removed from item), wrong suit. Same BS, the run-around. I wish an attorney would look into copyright infringement this company commits; unlawfully using "Stars" names as if they endorsed the items using their names, i.e. Collin Firth. NOTHING on the suits states Collin Firth, they just grab a stars name, post it next to the suit in the description. This should be investigated and this company shut down!

I called in order to locate a suit that was already late after paying extra for expedited shipping. Customer rep named Jonathan didn't like my displeasure in their service and decided to call me a f*got. I've never dealt with a more unprofessional business in my life

I ordered an overcoat that arrived but did not look anything like the photos (looked cheap in person) and didn't fit. I requested a return label and refund at which the customer service dept took 3 days to respond to my request. When they finally responded, they offered me a $25 voucher if I were to keep the item. Unreal. I finally returned the item and they only refunded $170 of the $209 I spent on the item. This place is a joke. Do not order

Ordered a suit with 2 day shipping. Requested tracking info. After 6 emails I got it. Suit arrived 10 days later. Wrong suit. Emailed for an exchange 4 days ago with no response. Called them and was told to handle it through email. Will call my credit card company and have this cancelled and send them their suit back. They are just interested in having you order online and be happy. No customer service. J Dorch

Paying for the coat was very cumbersome. It was difficult for them to accept that the address of the credit card was different from the shipping address. But that is how it goes when i need the coat in Norway and they do not ship to Europe and I fortunately have a sister in New York. However, the coat looked nice until you discover faulty sowing. The label says Ralph Laurel, but no information on what the material really is? Very suspicious! It looks like a Chinese copy and not the real thing.

First thing first this review is for 2022! Not 2001 or 2000
You can't even get in contact with anybody you call the phone number they provided and it's going to tell you they short of people of because of the covid 19 then tell you to email them I should have look online for reviews first people are going tell you they suck with them email you back and it's very very true then what they do is if you order something they seen you the wrong size so you can be stuck with the item because let's be honest here who's going to send the item back to them when it takes like 3 weeks or more to even get it in the first please or to even get a email from this company! Bottom line don't order from them I hope I save people from the headache I got!

I PLACED AN ORDER FOR A SUIT IN JULY AND RECEIVED MY SUIT AS PROMISED AND SIZE WAS ALSO CORRECT. THE ONLY THING ISSUE I HAD WAS THAT, ITS VERY DIFFICULT TO COMPARE THE FABRIC ON LINE THAN IN PERSON. STILL I WAS SATISFIED AND THE PRICE WAS CHEAP OPPOSED TO WHAT I AM USED TO PAYING.