FactoryOutletStore.com

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.🤨

This website sent me a used phone instead of a new one that wasn't compatible with my phone system. Then delayed repeatedly until I was out of their return policy time and wouldn't help me as I was out of the return policy time.

If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either.

I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address; Customer service couldn't replace the product or refund my money. I was told to put a claim in with the bankcard company for my refund due to non-delivery.

I had made a purchase in Harrisburg, Il and was wished "happy New Year" by Carla. I responded in kind, She felt the need to continue although I was turned and leaving the store with her political opinion. Retail shopping is not the place for this conversation, period. I disagreed with her and continued to more towards the exit. Carla chose to continue to engage in dialogue that was offensive since I had already made it quite clear that I disagreed with her. Needless to say, I won't return.

Received phone damaged from being improperly packaged (both handsets thrown together in a bag with no packaging or protection between the)m. Sent photos of the damage. Was told that, being reconditioned, I have no recourse. Stay away from this fraudulent company!

Purchased six-pack of generic Bosch refrigerator water filters listed on their site as matching my Bosch refrigerator. The items arrived quickly but they do not fit my refrigerator. No refunds, will only offer replacement with higher priced OEM filter - but it is still wrong shape fitting! $120 loss. Do not buy from them.

I bought an iPhone 12 on a Black Friday deal and they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product or any correspondence! This place and these people suck! DO NOT BUY!

I ordered two different Sonicare Brush Heads. Upon receipt I discovered that they had sent me an incorrect one. When I contacted them about an exchange, they requested a copy of the packing slip, photos of ALL packaging, and stated I was responsible for shipping, even though it was their mistake. To make matters worse, they wanted it returned in the original packaging (that might be a legitimate request if I was claiming damage). The original packaging was 11.75" X 10" X 6.5". The item I was returning was only 8" x 2.375" X 1". Imagine the difference in shipping costs between the two packages. On top of that they were going to charge me a 15% restocking fee for their mistake. They have a warped view of customer service and apparently don't care about repeat customers.

Do not buy from this company! I ordered lawn chairs which it indicated was from Lowe's. After several emails I received an order. I received a cheap knee brace. No where can you find a phone number to call and complain. Sent another email but probably will not get response. I looked at site and it said USA provider but that was a lie!

Ordered a trolling motor, was told it was being shipped from the next state. Was expecting, kept checking for a tracking number, Never got it. Called, they said it was cancelled, Never notified me, and I had to dispute the charge on my CC. Will never order or deal with this company again.

Placed an order. Waited 4.5 months. After i stepped up my inquiry they said it was delivered to a community. After weeks of fighting but they don't tell me where in that community and by whom it was dropped off. I smell a huge rat.

Too bad I had to give them a star, should have been a no star rating.
They advertised a water filter for US Made refrigerator turned out to be Made in China. Like I'm gonna filter my water supply thru a filter made in a country that is supplying us with a virus epidemic. Then they charged me over 50% to return them. WOW! I had to pull the boot right outta my backside. I've made a label and put it on my monitor so I will NEVER buy from them again.

My suggestion is to shop elsewhere. Customer service is none existent and the contracted call center is not helpful in responding to questions. This shopping experience was a total waste of time and effort and I suggest purchasing products through AMAZON.

Company states that replacement products are intended for listed equipment. Dyson air filters in this case. Product shipped was 20% too small. Company will not accept returns or offer any refund if you fail to notify them with an arbitrary and non competitive 30 day period.

Looks like employees of Factoryoutletstore.com were required to post false positive reviews as they all pretty much look and sound the same. Only way for them to attempt to boost such a dismal reputation.

Avoid this website at all costs. They have a fake Google site with fake ratings. They sent me wrong water filters even though I gave model number. Now they won't refund, just store credit. But there's not way to get the right filter.

Shopping was great. Easy to navigate and find products. Don't bother calling for a "Special offer available by phone" they are just going to tell you the same price you were looking at on the web sight.

No military discount either.

Extremely disappointing! I ordered 5 Panasonic phones for my office which were advertised as new and received 3 phones which are visibly used, with dirt marks all over them. I have spent hours waiting for customer service to pick up and never got to a live person.
Horrible return policy: they charge 15% for the return handling + deduct their shipping expenses + you ship the returns on your own. So now not only I received something that I didn't order, but I will lose tons of money returning it...
Will NEVER order from this site again!

I had a great shopping experience, until the end. They tease you with $100.00 reward. I was thinking it might be a gift card of some sort, but no it's 4 free magazine subscriptions of which I chose zero! Sorry but this made my rating drop by two stars.

Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.

This is the best way to shop, because you know you are getting the right equipment you need for your Garmin GPS system. I have had a Garmin for about 12 years and I think it's much better than a map. You don't miss a turn. I would tell anyone to buy one and get their parts on line. It's better than going to 3 or 4 stores trying to fine it.