• Society6

2022 SITEJABBER AWARD

Society6

Write a Review

Overview

Society6 has a rating of 3.3 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund, and phone case. Society6 ranks 16th among Home Decor sites.

  • Service
    233
  • Value
    211
  • Shipping
    220
  • Returns
    150
  • Quality
    203
Positive reviews (last 12 months): 10%
Positive
1
Neutral
1
Negative
8
129
See all photos
How would you rate Society6?
Top Positive Review

“Poor quality and can't return”

Joan J.
1/5/24

I finally did Christmas shopping early and I am being punished for doing so. Gift given after 90 days. Ripped immediately, but can't return since past 90 days. Moral don't shop too early Avoid pillows. Poor quality.

Top Critical Review

“Would Not Recommend For Sellers”

Nicole T.
3/1/24

The site looks neat and all, but when I became a paid member and was trying to sell my art, the pages would run with major errors, both on the phone and on the computer, that occurred over and over after continued attempts to resolve. Communicating with the service personnel via email was all right, but I was not satisfied with the fact the actual problems were not pointed out and dealt with in a clear and direct way. The issues had to do with editing items in the artist studio as well as the webpages themselves not loading properly which hindered even approaching my shop correctly. I wanted to share my experience, for people looking for effective online services to sell their art in ways other than traditional, as I was. Society6 is not one that I would recommend, all the more when you're to subscribe and pay however small the amount may be.

Reviews (1,528)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (805) phone case (65) shower curtain (32) customer support (47) support team (23) quality products (29) phone number (15)
Thumbnail of user pearlfrance
Wisconsin
1 review
1 helpful vote
  • Send Message
April 28th, 2024

As above, but this is not the first time this has happened. Beware, there is no customer service phone number to call, you have to send an email, then hope they respond.
Their T shirts are flimsy & poorly printed, their throws feel nice & soft until you wash them a few times, then they pill.

Tip for consumers:
If it glitches, beware. I was charged twice.

Products used:
t shirts, throw.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolet1435
Korea (Republic of)
1 review
2 helpful votes
  • Send Message
March 1st, 2024

The site looks neat and all, but when I became a paid member and was trying to sell my art, the pages would run with major errors, both on the phone and on the computer, that occurred over and over after continued attempts to resolve. Communicating with the service personnel via email was all right, but I was not satisfied with the fact the actual problems were not pointed out and dealt with in a clear and direct way. The issues had to do with editing items in the artist studio as well as the webpages themselves not loading properly which hindered even approaching my shop correctly. I wanted to share my experience, for people looking for effective online services to sell their art in ways other than traditional, as I was. Society6 is not one that I would recommend, all the more when you're to subscribe and pay however small the amount may be.

Thumbnail of user ns344
New York
1 review
1 helpful vote
  • Send Message
February 2nd, 2024

I purchased a bench one and was charged for two. I emailed the company explain something went wrong. I only want one and asked to return slip it the same day they arrived. I was then emailed No refunds. This is horrible.

Tip for consumers:
Do NOT trust...they take your money and run!!! No live people. only email communication.

Products used:
The bench

Shipping
Returns
Quality
Thumbnail of user joanj574
Kentucky
1 review
0 helpful votes
  • Send Message
January 5th, 2024

I finally did Christmas shopping early and I am being punished for doing so. Gift given after 90 days. Ripped immediately, but can't return since past 90 days. Moral don't shop too early Avoid pillows. Poor quality.

Products used:
Could not use. Ripped immediately

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels11670
California
1 review
2 helpful votes
  • Send Message
September 17th, 2023

Update 09/18/23: Society 6 made full refund (less shipping costs), of course after this review was posted! Sad they didn't do that in the first place.
Recently purchased king duvet cover, shams and matching shower curtain. Arrived with dark brown print blotches in various areas on it. When requesting refund they indicated it was exactly like their picture on web site! Only offered a 20% discount. These items are unusable because they look like crap and I lost $205.00.

Tip for consumers:
Won't refund for printing issues. - Update 08/18/23 Society 6 issues refund, less shipping after this review was posted.

Products used:
None...was matching set

Thumbnail of user kadyq
Maryland
4 reviews
2 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

You must post at least a 4 star review or they will not publish it. The prints I received were much darker than the website indicated and the artists website. I am familiar with this artist and her color palette so I was surprised. I can understand some color difference but as you can see from the photo it is extreme. Picture shown is held up to my monitor which is high definition and calibrated as I am a graphics designer. The other pic is of a smudge. They also came rolled tightly and the effort it took to flatten them left the paper misshapen. In the sites defense, I did not attempt to return but honestly, I didn't think reprints would look any different and decided to make do with what I had.

Tip for consumers:
Use with caution. You will get what you ordered but quality is poor.

Products used:
Artist prints

Value
Shipping
Quality
Thumbnail of user kennedyb40
Utah
1 review
1 helpful vote
  • Send Message
June 22nd, 2023
Verified purchase

I got this cute mushroom yoga mat. My personal recommendation is not to buy one- they quality is poor and after only a couple of months, it's already torn. The pieces that come off get all over my clothes, the yoga studio floor, and the overall design no longer looks good.

Tip for consumers:
I don't recommend Society6. Look into your other options.

Products used:
Yoga mat

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracei48
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
  • Send Message
February 22nd, 2022
Verified purchase

I ordered two duvet covers & four pillowcases back in November to be shipped to the UK. They were then lost by the shipping company. Customer Services (via Live Chat) were very helpful and arranged for replacements to be sent - when they did arrive, the printing was vivid & good quality. Now I have some unique (for UK) and beautiful bedding in bright colours - most shop choices atm are too boring. Would use again.

Products used:
Duvet covers & pillow cases

Service
Value
Shipping
Quality
Thumbnail of user jenk195
California
1 review
1 helpful vote
  • Send Message
August 23rd, 2023

I see a ton a bad reviews here. I've bought several items from society6 over the past 4 or so years, and I've maybe been disappointed once with a clock that started to lag after a year. I've bought tote bags, bath mats, and other items, and generally I've liked them. I see reviews that say this is all overpriced, which is ridiculous to me if you want customized items. Custom means it costs more. If you're looking for cheap stuff it's not going to be customized.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolc1353
Canada
1 review
0 helpful votes
  • Send Message
February 14th, 2021
Verified purchase

I can't say enough about this site. I am addicted. It would be nice to know ahead of time which items may be charged duty, but it's never been cost-prohibitive, so I am not overly concerned by that. I have ordered phone cases, travel mugs, carry-all cases, blanket, pillows, notebooks, masks... I said I was addicted, right! Very happy with the quality, and the service of everything I've ordered so far.

Products used:
pillows, blankets, travel mugs, notebooks, masks, carry-all cases, phone cover

Service
Value
Shipping
Quality
Thumbnail of user sherees10
Canada
2 reviews
0 helpful votes
  • Send Message
March 12th, 2018
Verified purchase

Actually, I received 2 wonderful ceramic mugs today. Not only are they artistically beautiful but are well made and will hold a generous amount of coffee, tea or soup. They were well packaged and the delivery was very fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbim11
Wisconsin
1 review
3 helpful votes
  • Send Message
March 13th, 2023
Verified purchase

Do not give any money to this business... the quality of products are worse than those produced in China's sweat-shops... I purchased three products, a bath mat, a shower curtain, and hand towel. The hand towel and bath mat have track marks of missing color/design where the printer messed up or got caught up on the material which ruins the overall design of the product. In addition, the materials feel really cheap and plastic-y. In addition, the bath mat stays wet for days, so it's not only of poor quality but it's not functional. I paid premium quality product prices and received literal garbage... I'm literally going to throw these away, do not spend your money here.

Tip for consumers:
DO NOT USE OR PURCHASE FROM THIS WEBSITE

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user colel46
California
1 review
8 helpful votes
  • Send Message
June 18th, 2021

Pains me to write this as I was a huge fan of this company. Have referred many to them. Recently bought outdoor cushions ($200+) and the discount code they offered didn't work. After MANY texts and emails over a couple WEEKS trying to make my purchase, somehow it ultimately got placed twice. I only needed three, not six! Customer service (Kevin) said too bad, made no apology and said I have to ship them back at my own cost. I can't even fit them in my car and it will cost almost as much to ship them back than it was to buy them since the boxes are oversized. Asked them to reconsider and was told too bad. So disappointing.

Products used:
Outdoor seat cushions

Service
Returns
Thumbnail of user maryjanes28
Indiana
1 review
5 helpful votes
  • Send Message
January 3rd, 2022

Guaranteed my item before Christmas it is now 2 weeks later no item. Terrible customer service! I will not be refunded for my item they are instead sending it to me AGAIN where it will not arrive until mid January. I reached out to the company VIA customer service email and on their live chat and was ignored. Horrible horrible horrible. I would never order from here again because it feels like a scam. They cannot guarantee you anything and will not help you when their "guarantees" fall through.

Tip for consumers:
Don’t use it!

Products used:
Mug.

Service
Shipping
Returns
Thumbnail of user joyc213
Texas
1 review
4 helpful votes
  • Send Message
January 19th, 2021

I ordered 4 different (vintage) surf photos. I expected then to be reprints from a large format camera. Instead, looks like they were from a (non professional) personal camera. No detail in the photos, very fuzzy. Don't waste your time and money. There's a reason you can't enlarge them from the website!

Products used:
Hopefully returning all products.

Value
Shipping
Quality
Thumbnail of user darlenes430
Canada
1 review
9 helpful votes
  • Send Message
January 25th, 2022
Verified purchase

I ordered some throw pillows with inserts. They look terrible. The covers are ill-fitting over the pillow inserts and the fabric is thin and washed-out looking and NOTHING like the colors pictured online. I would not order from this site again. The jury is still out on the returns process, but I am guessing they are going to suck in that area too. I paid a fortune in shipping because their shipping fees are per item and not scalable to larger orders.

Tip for consumers:
Don't buy anything here

Service
Value
Shipping
Returns
Quality
Thumbnail of user silviac32
Italy
1 review
0 helpful votes
  • Send Message
January 15th, 2018
Verified purchase

I ordered many different things in half december. It took more than a month to receive at least one of these packages and *there was customs fees to pay* - which adds almost 20 per package received: on 4 packages this is almost 80 (on a 130 purchase, basically it doubles up the price)!:(

SInce I had such a big delay in getting my items I have been refunded, but I will basically pay again for customs all that I got back:(
This make me decide that I will not make any more purchases from Society 6, it's really too expensive and stressful.
And I'm sorry, because the products quality is really good (and assistance too)

Service
Value
Shipping
Quality
Thumbnail of user mattk326
Canada
1 review
6 helpful votes
  • Send Message
June 8th, 2021
Verified purchase

Ordered a shower curtain that had a price advertised in Canadian dollars. When the order went through it was charged in American, then when the item finally arrives a month later, there's a 17 dollar C. O. D. Charge on top! None of this was disclosed anywhere in the process. Do not use this company if you're outside the USA unless you're comfortable paying $100 for a shower curtain

Tip for consumers:
That the prices were not actually in the currency advertised and there was an undisclosed import/handling fee required at delivery.
BEWARE BEWARE BEWARE

Products used:
Shower curtain

Service
Value
Shipping
Quality
Thumbnail of user marcic66
Colorado
1 review
3 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

I purchased a large area rug. No instructions for care except washing. It snagged in multiple places in less than 5 mo. Their return policy is 60 days. For such an expensive product and no care instructions, this is unacceptable. I contacted them for a replacement/refund/care instructions. All were met with a "no" as they have a 60 day return policy. Don't buy their rugs unless you want to replace them often.

Tip for consumers:
Don't buy their rugs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolt790
Indiana
1 review
6 helpful votes
  • Send Message
February 18th, 2021

I ordered the William Morris "Compton" duvet cover and pillow shams. They do not match.
The pillows have beautiful strong color & the cover is faded. I ordered a replacement for the cover thinking mine was a mistake, but the replacement was the same. After over a month of going back and forth, they are refunding my money. Just being able to talk with someone on the phone would have saved me a lot of grief.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrianak19
New York
1 review
16 helpful votes
  • Send Message
July 17th, 2020

I've ordered from them over the years and they've always been fine. But lately the items I've been getting from them have been of terrible quality. The men's t-shirts are fine, but the women's t-shirts are super flimsy and completely see-through. The stickers look like they've been printed on my grandma's home printer, and the bags are rough and the image quality is also terrible on those. I don't know what happened but I simply cannot keep giving them a chance.
Their only saving grace is that their customer service seems to be attentive but it doesn't seem like that has been everyone's experience.

Thumbnail of user bilham1
New York
1 review
2 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

I was actually pretty disappointed. I love that it's a canvas material and the make them by order. But for the price the print image should be more vibrant rather than dull and a bleeding look. White area also looks grayish/ murky.

Products used:
Stay beetle backpack

Service
Value
Shipping
Quality
Thumbnail of user jennyr345
California
2 reviews
4 helpful votes
  • Send Message
September 26th, 2023

Imagine you need blackout curtains and have something in mind. It's a nightmare to keep your search on track. You can either just scroll for days through every single option you would never want or else the system will keep throwing you back to all kinds of mugs and cups and other products you can't use … it won't let you just STAY on blackout curtains and narrow searches within that. The artists are great, but the technology is too stunted to find what you need.

Products used:
All

Service
Value
Shipping
Quality
Thumbnail of user honestr50
Massachusetts
1 review
4 helpful votes
  • Send Message
April 2nd, 2021

Purchased an item from a young entrepreneur and artist to support her start. Society6 sent a badly made item that was unusable and with a finish that did not match the photo. The zipper was not even placed properly and I ended up hiring a local seamstress to fix it. I sent them a note and they did nothing: no answers, no offer for a replacement. They are taking advantage of young entrepreneurs. I sent the artist quiet feedback directly with a video of my purchase so I would not compromise her public reviews – her art is still beautiful and she is not the one manually making her products. This way she can find another vendor (I hope!).

Tip for consumers:
Don't use them at all. Try another vendor and contact the artist directly, if you can without compromising their art in public reviews. They can choose to work with other vendors.

Products used:
A case for my tablet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janikas
Canada
1 review
0 helpful votes
  • Send Message
September 25th, 2020

The only thing I was deceived about was the extra 30$ for border duty that end up costing more then I expected. But once received I fell in love with the unique design and good quality of fabric. It is a thin comforter but I prefer it that way in winter I always add layers anyways. Really happy with the results. And the pillow is really "puffy ".

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).

The artwork on Society6 is created by hundreds of thousands of artists from around the world.

When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.

Company Representative

Thumbnail of user builla
Jeff H.
Customer Service Supervisor

How do I know I can trust these reviews about Society6?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.3
1,528 reviews
Have a question about Society6?