https://www.travelfx.co.uk

I lost over 60 quid dealing with this company. I cancelled before the transaction was completed. They tried to make me believe that they were doing me a favour by waving additional costs amounting to another 25 quid. They then told me i would not be able to email again as they would not answer me and then told me that the currency was being dispatched although i had instructed them to cancel the transaction. Will not use again. I now have to fight to get my refund as the information they require is not readily available.and they dont answer the phone either.

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scammers and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

Paid £500 for euros notified of delivery for Monday before 1. Waited, no money. Tracked it. Sent to wrong depot. Sent on next day. Wrong depot again. Delivery by 1. No show again. Notified to receive Wednesday before 1. We left for our holiday 7.30 am. Contacted FX to cancel as not now required. Post office will hold it for 18 days. I can collect it or refuse it and it will be returned for a buy back. They told me no chance of a refund. Unpleasant couldn't care less company. Keep away from them. I will persue my claim in court if needs be.

Used previously successfully. Ordered Omani currency on Friday morning 'required by' Monday. Without contacting me to say this could not be fulfilled, they dispatched the money on the Monday that arrived after we had left. With charges and buy back, this has cost me over £60 for something they should not have sent. They are hiding behind the small print but this is licence to print money. I will neither use again nor recommend - AVOID!

Ordered £500 in euro never recived them money was tranferred from my bank account same day. Seven days later no euro posted to me. Travelefx informed me that they never recieved an order from me but had my money and now I have to prove who I am to process a refund with bank statements, my money was transferred to them electronicley by Halifax. There are better more secure methods out there than these fly by nights leave well alone.

The first half of the transaction was good. Received the currency and the denominations requested on time (for a £5 surcharge to get small notes).

However, I had excess currency on my return and used the "buy back service". The buy back form and website are misleading in that whilst they say that "we will apply the exchange rate on the day of receipt back to our offices" they do not make clear it is a completely different set of exchange rates not mentioned anywhere on their website and not communicated. I. e. You send the money back and they arbitrarily apply an exchange rate of their choice without discussion. I would not have minded if the rate was vaguely competitive but that was sadly not the case. Will never go near again.

I raised this with them and they were disinterested and felt, despite the obvious, all was as clear as it should be.

This is the worst company I have dealt with in many years. Their communication is dire and they are unhelpful in the extreme. I wanted to complain to the management and that was not possible. They were asking for information I had sent them 20 hours earlier and as a result I had to pay an extra £10 to get guaranteed delivery. They knew they had me over a barrel. If you do go to them to exchange money DON'T give them money upfront - make it the last thing. Get them to sort out the compliance first before you send them funds. But do yourself a favour... AVOID! Go somewhere else.

***BEWARE*** of buying currency from Travel FX because although they state next day delivery at the top of their website, they do NOT guarantee it! I ordered my currency on Friday morning, expecting to get next day delivery, only to find they were planning to deliver it by 1pm on Tuesday. At the very least Travel FX should email on the day the order is placed if they can't meet their claim of next day delivery. Not only did I not receive the delivery next day on the Saturday, I didn't receive the currency on the Monday either! I just had to pay an extra £20 to receive my currency by 9am on Tuesday in order to catch my flight because they only offer 1pm delivery normally. They didn't even offer to offer to charge me the difference between 1pm and 9am next day delivery, they just charged me the whole amount. Best to order your currency at least 3 days in advance. Needless to say I won't be using them again.

I needed currency in less than 48 hours. I was told that to get it in time would “ depend on a number of factors such as currency, stock levels, when we see your payment, etc.” so I paid the money. Only after the transaction was processed was I told that the currency was not available and could not be delivered in time. I found myself inextricably liable for a cancellation fee AND a conversion fee back to sterling, amounting to £109.88 on £703.45. Take care.

Ordered1050 USD tried to pay through my bank which did not recognise the account details given. Believing them to be genuine pushed the transaction through (foolishly ignoring the warning message from HSBC). Transaction went through but within less than an hour HSBC recalled the funds and cancelled the transaction. THANK YOU HSBC FRAUD SECTION! Checked Sitejabber and found numerous complaints about them.