VENUS Swimwear

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,

I have been shopping with Venus for years! If you follow the sizing directions the swimwear is a perfect fit. When I lived up north my Venus swimwear lasted for YEARS! Now that I live in FL and swim all year I need to replace them every 2-3 years! The fit is perfect! I rinse them out in cold water after use but no other special care. Many times I get new ones just because I am tired of the old ones, not because they are worn out! I wait for the end of season (no such thing in FL!) and buy 4-5 each year. Great company and great products. Have had a problem only once and I received a replacement promptly. Have been shopping with them for 20 years!

I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.

I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

They make returns complicated and expensive. They teamed up with some return company no one has ever heard of. The closest one is 70 miles from me. Then if you return by mail you have to pay to ship the item(s) back and pay a restock fee. You certainly don't experience this through Amazon, Target, Walmart, or Marshals online. This return is my last. I'm done with them. I will never order there again. Waste of time and finances. Also, the quality of their clothing has gone downhill. Everything is VERY cheaply made. It wasn't like that in the past. Each year it gets cheaper and cheaper.

This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.

I've been a customer for years. The reviews speak for thereself. The clothes used to be cute and fit well but in the past year all has gone downhill.
In this day and age of free shipping Venus should get on board with that as well.
Plus side, returns are easy.

Ordered 2 dresses since sizing was not clear. Paid extra for next day shipping which arrived 3 days late. I am returning 1 item and they're charging me an extra $12 because the closest place to return using their service is an hour away. Customers beware, won't use them again.

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

I have been super satisfied with Venus.com. It is the only site where I buy swim wear, always fits perfectly, high quality, made in the USA. Their other items from Dresses to lingerie to accessories never disappoint. There customer service is fast and friendly. Returns/exchanges are fast and free. Great sales and promotions!

Unhappy… first use, thread coming undone. Hole in pocket. Cheap feeling material. Stiff and itchy. Washed one pair of casual shorts…still itchy.

If we are going to pay $400-700% over cost, please at least make sure we are not coming undone at the seams in public for the first day!

Spend your extra $50 elsewhere.

I purchased a hi low dress from this sight cheap material I was charged for my purchase and for me return that cheap crap! That's how they stay in business obviously not because the quality of their clothing for sure. I really rate this company with a negative star

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

First time order here. I expected some mishaps with online ordering but this one was mostly OK. I ordered 5 items: 1 for myself and 4 for my daughter. I liked my item( final sale and deeply discounted but acceptable), my daughters' items were very wrinkled which I know how to fix but one final sale item labeled XS was immensely huge( it fit my medium frame), unfortunately, cannot return this one. This is disappointing but everything could have been worse.

I purchased a tunic sweater from Venus on December 23,2014 and only paid for standard shipping so I knew that I would not get my item until after the 1st of the year which was okay but their shipping is the only reason why they are not getting a 5 star from me. After placing my order, I started reading reviews on them and with all the negative reviews are started second guessing my order, however, once I got my sweater, I must say that I am very satisfied with the item. It is not of poor quality as other reviewers stated and the fit is very good, other reviewers said the sizes ran small or large. Again no complaints on the clothing just wish they had a faster shipping that was a little cheaper.

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

Received a catalog with a promo code. Before ordering checked the return policy. NOwhere does it say there is a charge. Ordered two items, neither fit. Used their return label to return. They charged me $6.95 to return and some bogus $4.95 charge because I had free shipping to me. They will not respond to my emails. Never again!