- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Vyking Ship has a rating of 4.4 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vyking Ship most frequently mention customer service, and live chat. Vyking Ship ranks 15th among Mail Forwarding sites.
First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.
Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require. Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again
First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.
Date of experience: April 9, 2024
Have been using Vyking for about 25 deliveries so far. Many options to choose from and customer service is fantastic. Haven't had a single problem yet and will continue to use them. Five stars. End of story.
Date of experience: January 17, 2018
Yes, the website design might seem outdated, but the outstanding customer service is worth it. I've been using Vykingship to get my stuff from the US since 2015 or earlier, and they have never disappointed.
Thank you!
Date of experience: November 4, 2021
Great services, only pay what you are needed. Use my Suite Number to get $5 coupon on your first shipping, it's good to save money. Suite *******.
After reading about the issues with so many other mail forwarding services, I have to say that I am very pleasantly surprised by Vyking Ship. So far, I've had Vyking Ship process six parcels and never had a problem with them.
The customer service is top-notch and very responsive, and they work very quickly as well. I've also since tried using their consolidation services and the package arrived well-packed and intact, and the box was a very reasonable size. They also calculate the price for the consolidated package and offer several different options for delivery (I mostly use USPS and FedEx).
I would definitely recommend this company and will continue using their services.
Use suite ******* to get $5 coupon
Date of experience: March 8, 2018
I received my Package to India in a perfect condition without any issues.
# adding Security tapes was outstanding feature
# Expedited Process Plus order was taken with extra care
# Customs forms handling was very much professional. Did not Simply Paste the form to package like others. Attached a pouch to package and inserted Custom forms in it.
# Reasonable Prices. Provided exact weight and dimensions.
# No hidden charges.
# Friendly chat support
If you need a reliable and trusted service then look no other...
Date of experience: December 30, 2016
Just received a fairly heavy package from the Vyking to me in the Cayman Islands. The very inexpensive consolidation of two boxes into one saved a bunch of money, and the excellent packing by Vyking is really amazing.
I'm accustomed to getting boxes from various places that look like they've been mauled. It's not uncommon for boxes to arrive with the corners split. The box from Vyking was perfectly packed and had plenty of clear tape around it and on the corners.
Easy site to use, real-time chat with specialists and Vyking personnel are very responsive with emails.
Very happy customer and will recommend Vyking to family and friends.
Date of experience: August 12, 2016
I live in Australia and had to use a shipping and warehousing service to take advantage of much cheaper inter-America shipping rates for small/media packages. I put together a large package of about 60 records and they were packaged together in an extremely sturdy format. It was 10 records together for each stack, bubble wrapped around 3 cardboard cutouts (1 in the middle). This was all surrounded by packing pellets. There were no issues with damage and the mostly free warehousing with photos is absolutely great.
Date of experience: July 17, 2018
I would highly recommend Vyking Ship for their fantastic attitude & professionalism. Clinton has been very helpful & pro-active. This is especially beneficial to anyone who isn't familiar with procedures & issues related to international shipping. His level of service has exceeded all my expectations & I'm more than happy to give him & Vyking Ship two thumbs up! All costs are transparent & they do their best to minimise any unnecessary costs to your benefit. Highly reliable & dependable!
Date of experience: July 4, 2015
They combined all of my 11 packages in a very short time and surprisingly shipped in the same day.
Very reasonable fees and friendly customer support. Will definitely continue to use their service.
They offer customer based solutions from package consolidation options to special instructions.
I worked with many other shipping services this is the far best for the moment.
First time with a shipping forwarder service, i feel like i have total control of my packages.
Tip for consumers:
If this will be your first with a shipping forwarder service this will be defiantly the one you will not be disappointed.
Date of experience: March 12, 2016
I buy a lot on ebay in the USA. This service is really great. One receives updates and photos of the parcels on the day they receive them. Prices are not too high and everything arrived fast and well packed
Date of experience: March 12, 2017
Excellent service! Customer Service Rep made a custom solution to save me postage. He even went to my package to see what gains in size and weight could be had. Started by removing some cardboard but ultimately repackaged in plastic bag to reduce weight and shipping cost.
Date of experience: November 14, 2019
Having used both their Mail/Package Forwarding and "Purchase Assistance" services, I can wholeheartedly recommend Vyking Ship. It was a hassle free experience, and the items arrived in perfect condition. The fee structure is clear & simple to understand, and I also found their pricing very competitive & fair (There are no hidden fees/surprises when the quote is calculated).
I will definitely be using them again.
Date of experience: July 5, 2015
I found this company accidentally online and I am here to assure buyers that will receive their parcel safely and at the lowest shipping cost cost from vykingship through consolidating process when buying from multiple sellers.
For proving my word, I include a photo from the parcel I received here in Greece.
Thank you for your service
Date of experience: May 1, 2019
We used Vyking for consolidating shipments, repackaging and re-shipping to a third destination.
All along the support and the communication was first class, and their rates extremely reasonable for the service provided.
We'll keep on using them whenever we need to receive parcels in USA
Date of experience: January 26, 2016
The team there is better than a personal concierge. In fact they are more like friends to me (perhaps even more reliable!).
Very happy I found them and have always received superb communication from all including Clinton, Samantha and now Michael too. Thank you Michael!
Each one of them has been impeccable in communications and patience in answering each query.
Keep it up VykingShip!
Date of experience: May 20, 2019
Following quick and simple registration, I was provided with a US address to ship my item to. Upon delivery of my item to Vyking, their customer service provided quick and clear replies to all of my questions. Of the multiple optional processing services, I have used the one where the item is repackaged into the smallest possible box for $2.50, which is only charged if the repackaging results in a decrease in postage. Arranging and paying for the forwarding was simple. I received my item less than a week after my placing my initial order. I highly recommend Vyking Ship!
Date of experience: March 14, 2016
I have used Vykingship on a number of occasions in the past and have been very happy with their customer service. My main gripe is that the shipping cost is very hard to predict because of the requirement to include dimensions. Once everything has been repackaged, you have no way of knowing what the final cost will be until it's ready to ship. I eventually went with myus.com, even paying an annual fee, for this precise reason. Their cost is transparent because it is solely based on weight, so when you purchase an item online, you just has to look at its weight to get a sense of what your final shipping cost will be. You typically have no idea what the dimensions will be of a product once a supplier packs it, so the dimension requirement is a kicker. I am, however, not at all happy with the customer response or service of myus.co, so if Vykingship would adopt a similar system of shipping cost based on weight, I would never go anywhere else.
Date of experience: September 29, 2021
Amazing service, Quick and efficient. Received my package in Kenya withing 7 days from shipment. Got photos taken, Very smart and amazing customer support. I would definitely recommend this to my friends.
Date of experience: March 23, 2017
Parcel arrived in less that 10 days to Greenland from US.
Vyking ship provided an outstanding services. First it seemed my order was stuck on USPS facility, but Vyking ship when down to USPS immediately to follow up on the shipment, and shortly after they return with the answer. Definitely a service i will recommend at use again.
Date of experience: December 18, 2015
I have found the Vyking shipping company helpful, affordable, and very quick with my packaging, sending, and the choice of shipping companies. Definitely no complaints. Also when I needed to call, the phone enquiries have been solved. A very good business
Date of experience: May 4, 2022
Very accommodating even during the time i was just researching the best forwarding company. I thought they only have good pr. However, they also have awesome after-care service; they always go out of their way to help me (a customer) out.
I hope they would always be that way.
Date of experience: April 8, 2017
Great service and prices
Terrible web design and features so much so that I wish to go back to my old more expensive shipper
My feedback on not having some basic information like what do the weights and the amounts on the package add up to was met with a stoic "it is what it is" from customer support
Date of experience: April 19, 2017
Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require.
Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again
Date of experience: October 30, 2020
I am pleased with the attentive Customer Service Rep, Clinton L, He took time to solve my initial ignorance of how to use their service. Their packaging arrived in Singapore are excellent and I give thumbs up for this company.
Date of experience: March 9, 2016
I had a good experience with this service. I get pictures of the packages and all my requirements were done smoothly. Strongly recommended.
Date of experience: March 9, 2016
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
With experience in international package forwarding Clinton brought the know-how to run the day to day of the business and merged it with his absolute certainty that what the industry needed was a Customer First mentality. Too many reviews spell out the sad state of affairs in the industry: customer service is nowhere near the priority that it needs to be. Forwarding companies should treat their customers like the life-blood that they are and understand that the constant churn of customers, as they bounce from forwarder to forwarder, is a very bad indicator that something is wrong.
After 2 years of planning the services and offerings, and developing a website to fit our goal of a simple layout with clearly communicated information, we officially launched our site in November of 2014. Since then we have been gaining traction and doing what we can to make our customers the happiest customers in the industry.
Hello Mick,
I looked at the discussion you had with our chat agents and you had left abruptly before our agent could discuss other options with you.
Our policy of refusing to ship to other forwarders is not uncommon: many other forwarders share the same or have a similar policy. When our chat agent said "if the other companies are perfect..." this was not meant as a rude response. They were trying to figure out what the benefit of the other company was so they could trying to determine what could be done here to bridge any gap. We always want to provide the best service when possible, and I understand that your situation of having multiple items at different locations could be frustrating. Allowing people to ship anywhere opens our business up to people that may ship to multiple forwarders as means to obfuscate their paper trail. As we do not want to help facilitate fraudulent activity, we have to screen addresses being added by our customers.
All businesses that provide a service have Terms and Conditions. This is not something we hide behind and all users agree to (and are recommended to read) them on our registration page. The link to our Terms and Conditions is here: https://customer.vykingship.com/portal/account/termsofuse.aspx. Per said Terms and Conditions, we note that we will not approve any shipping addresses to other forwarding companies.
I apologize for the inconvenience you have had thus far using our site. If you get back in contact with us we are happy to explore other options for consolidating your goods.