Jay P.

Order flowers for Valentine's Day and they show up to my GF frozen solid dead buds that were dark brown. I called and demanded a full refund. I have one of the simplest names in the English language and it took 6 minutes for CS to even understand my name. I ask for the manager and placed on hold for 10 minutes then get put back in the que and when someone finally answers the same thing happens. Literally my name is easier than "John Smith". When I tell them what happened they don't believe me so I ask to send a picture and they say no, I ask for the manager. After a 10 minute argument they finally say they will refund me, my order total was $75.42, they say a full refund of $22 will be applied, I say that's unacceptable. From here out the refund goes up in $10 increments until it's finally what I paid. I ask for a confirmation number or email for my refund and they say no and tell me it will be 10 business days. Log into my bank three days later and THEY CHARGED ME FOR THE ORDER AGAIN AND REFUNDED THE EXTRA CHARGE. Disputing the whole payment with my bank and them and it's a nightmare. In other words NEVER EVER USE THIS WEBSITE.