Customer Experience
That keeps ‘em coming back for moreDiscover how your buyers feel about your business and products… and turn that insight into happier customers and repeat business.
Custom Surveys
Find out exactly what you need to know about your buyers and their experience. Ask the questions that matter – conduct market research leveraging review surveys.
Our custom questions feature enables you to ask specific questions about your company or products. Then, publish the answers for engaging marketing content, or keep the data private for internal development purposes.
Net Promoter Score
The most accurate indicator of customer advocacy, Net Promoter Score® (NPS), measures customer experience and predicts business growth. This proven metric is a simple but powerful way for companies to inform customer experience management programs worldwide.
You may already know the magic question this all starts with: On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague?
Jabio makes it easy to collect and calculate your NPS over time, along with any additional information you want to find out. Access NPS responses within your dashboard to gauge brand perception and supercharge your business strategy.
CX Metrics
NPS is just one slice of the pie. Here are some of the other key metrics you can track with Jabio surveys.
How satisfied a customer is with your company and products/services, mapped on a 5- or 10-point scale that translates into a trackable score. Use it alongside your overall star rating, or dial in to a specific aspect of the customer experience.
Review Tagging
Sort, filter, and categorize your reviews for an instant view of customer sentiment that informs. Set custom tags to fit your industry and situation. And use these tags – plus accompanying templates – to more effectively source, display, report on, and analyze reviews.
The result? Improved connections with your customers… without a ton more work.
Better put on those shades – your business’s future is looking bright. 😎
Jabio helped us improve our reputation by collecting reviews that enabled us to better understand our customers’ key issues and then improve these to enhance our customer experience. Jabio has been instrumental in improving our reputation across the web.
Vicky ChungMarketing Manager
Get happy buyers…
and a happier bottom line
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