I bought Moustache ink replacement cartridges for my Epsom NX 100. It won't recognize the cyan one and will not print and print quality is bad

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I bought Moustache ink replacement cartridges for my Epsom NX 100. It won't recognize the cyan one and will not print and print quality is bad

asked by Rosemary B. on 8/11/20

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joy l. [123Ink.ca Rep] · Answer 1 · 2020-08-12T09:01Z

joy l. [123Ink.ca Rep]

on 8/12/20

Hi Rosemary,
1. Make sure you bought the right cartridges: https://www.123ink.ca/en/c-5955-stylus-nx100
2. If it is all correct. Try run the printer cleaning process, run 5 times.
3. After 5 times the cleaning process, carefully take out the cyan cartridge and use an Alcohol swab wipe the chip on it.
4. If still not print, try to reinstall it.
If still not working, would you let us know your order number and the error message? We can arrange a replacement or refund.
Thanks!

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I bought Moustache ink replacement cartridges for my Epsom NX 100. It won't recognize the cyan one and will not print and print quality is bad

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