Alight Solutions
Questions & Answers

They are often imposible to reach in a sense because the computer system has limited topics, none related to Alight screw-ups, and if you pick the least immaterial choice, the rep you reaches is not emplowred to solve problems, only to report them to the indifferent Alight higher-ups in the U.S.

They answer the phone but are not able or provided the skills to resolve customer problems

The one good thing is they're easy to get ahold of. Just don't use automated systems.