Allbirds Questions & Answers

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Here’s what consumers have asked with answers from Allbirds staff and previous consumers.

5 questions answered
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Question:

Do they really fall apart like they say on business insider?

Answer:

Mine have not held up well. Had six pairs and am down to two pairs in less than a year. And the only reason these have not fallen apart is because I don't wear them that often since they are special colors. They are not worth $95.00. I had the tree runners and the wool runners, and they all did the same thing. My toes wore a hole in them. Very disappointed. I really wanted to love these shoes.

By Anita B.
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Question:

I am still waiting for delivery of my first but reviews i have just read suggest i will not be pleased. what's your return policy?

Answer:

It's hassle but they take returns, you'll be fine.

By Rob L.
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Question:

I bought the runners in size 10. they are very comfortable but are a little tight. i'm afraid that size 11 will be too big. any suggestions?

Answer:

Yes, buy another brand, they're compete idiotic for not having half sizes. Neither one size up or size down fit me well enough to keep them, which makes sense since I'm a half size!

By Rob L.
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Question:

Answer:

I got a hole in my first pair and they replaced them - there is already a hole in the second pair and they were very clear that they would not replace them again. It has only been a couple of months.

By Kelly F.
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Question:

Do they have enough cushion and support to wear at a job that is mostly on your feet?

Answer:

No! At least not for me. I was getting very sore feet (pain lasting days) after just puttering around my small retirement apartment, spending most of my waking hours sitting down.

By Alex E.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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