I always add a tip online, but the receipt shows no tip. Restaurant confirmed this. Where is all the tip money I've left going? Why don't they get it?

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I always add a tip online, but the receipt shows no tip. Restaurant confirmed this. Where is all the tip money I've left going? Why don't they get it?

asked by Judy B. on 3/2/20

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BeyondMenu C. [BeyondMenu Rep] · Answer 1 · 2020-03-03T11:00Z

BeyondMenu C. [BeyondMenu Rep]

on 3/3/20

Hi Judy, can you provide us the order number for clarification? Normally, the system will prompt you to add a tip. However, on the check out page you have the option to choose pay thru BM or pay cash directly to restaurant. If you pay to BM online, we forward those tip payments, delivery charges and order amt to the restaurant every 1st and 16th of the month. They get BM payments bi-monthly. Now, if you choose pay at store or pay by cash at store, the system will not prompt you to enter a tip.

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