Dear Parlee, The process may take up to 8 hours as it involves verifying the account, checking the balance, and sending the Bitcoin amount. Sometimes, delays occur due to heavy traffic on the crypto network.
But do not worry, in most cases, it takes way shorter than this!

Yeah they are liars and thief's put your withdraw on hold for weeks maybe even months and never give you a honest answer why tell you lies about technical issues or withdraws been on hols due to maintainable but yet my friends are receiving theirs during supposing withdraw issue holds but mine is on hold for two weeks now and won't get a straight answer or management to resolve it. But yet they tell you in withdraw confirmation that due to sometimes certain delays but you will receive it within 24 hours but yet 2 weeks and counting and gotten knowwhere with them so don't play with them they just want to steal your money,

YES DONT DO IT, TURN AWAY.they lie and waste ur time