Don't waste time with booking.com. They have horrible customer service and will make every attempt to cheat you. Simply report the problem to your credit card company to get your refund.

I think it should be the other way round. They should prove that they have made the refund. Tell them to prove that and if not then sue them. Good luck. David

Hi Jane

They will not refund any money until you give them your bank details

Bad company to deal with Very slow o answer emails etc

There just stalling. Waiting you out. Hoping you will just wallk away.

Good to know. I'll not be using them anymore.

From our experience we have never paid up front when booking with BOOKING.COM. We always paid after our stay. Furthermore we always book the rooms which we can cancel if we find something better. In this case the business folded and so it's best to give them all the info they need. 450 pounds is a lot of money. Once you give them all the details and you do not get a response then sue them for more for the aggravation caused. Afraid this is all I can say for the moment as we have not experienced anything like this. In the end they'll have to pay you as you have not utilised the accomodation.

As the agent they are obliged to make a refund. I was made to jump through hoops to get one and had to give a lot of sensitive data such as you're being requested. Once this was done i got my refund. I see someone said sue them, the problem is they have not said they won't give you a refund they have asked for information to prove you haven't received one. A judge would just ask you to provide it. My advice give them the info, if you don't get a refund, then sue and you'll win.

Sorry, but they wouldn't even acknowledge they screwed up by not making the 3rd night's reservation, which we ended up getting a better room but paying 60 euros more.

I wish I had better advice than you've already been given. We never got our refund but we also weren't persistent about it. We were lied to so many times we lost track. But as one person said, it really is up to them to prove they haven't refunded the money. Also, check with your bank and have them press fraud charges against them. Our bank will reverse charges for services paid for but never received. There was other great advice provided by others, too. Good Luck to you!

This didn't happened yet to me. But thanks for this info. I'll do Beth's suggestion

Write a letter and send it by certified mail return receipt requested (so you have proof of mailing the letter) to your credit card company and ask for a full refund & that the charge be reversed on to the merchant. I catch with the letter any receipts, email exchanges with the merchant, Or proof that you have. Start a log of everyone you have spoken to, and will speak to in the future and make a note of the conversations.

The merchant has no right to see your credit card statements. That is none of their business, can be a security breach, and was an unprofessional request.

Deal now only with your credit card co. Do not speak with booking.com or the hotel any longer. Your credit card company is there to protect you! That is why you should only pay for everything with your credit card! NOT A DEBIT CARD!
- Hope this helps you.

Keep on at them. Youre entitled to every penny back or an alternative hotel. Provide what they ask for but don't give up. Thats what they want.it took me 3 month to get back half the cash back of a hotel because we ended up in a different hoel which was indeed nothing more than a hovel!
I ended up threatening them with the press. Funnily enough not long after they agreed they'd got the photos we'd sent on loads of occasions. This company is atrocious. I'll never use them again
Best of luck.and lets know how it goes
Lynn

Dear fellow customers, we need to wake up!
In every transaction remember:
1 - Customer must regain his power back he is the one with money. Do not accept conditions you do not like.
2 - Never pay in advance. Why should you?