7-11-2015

Friends, I ordered a diamond (almost a carat) and paid by three credit cards. Why have I not heard back from Erin, the representative from whom I purchased the stone. She was cordial and helpful with my selection, but after purchasing, I cannot get her to return my emails or my phone calls. What is going on? I want the diamond I purchased, and I am getting worried regarding whether or not Erin is a real person and if Brilliance is a reliable company. Please help.

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7-11-2015

Friends, I ordered a diamond (almost a carat) and paid by three credit cards. Why have I not heard back from Erin, the representative from whom I purchased the stone. She was cordial and helpful with my selection, but after purchasing, I cannot get her to return my emails or my phone calls. What is going on? I want the diamond I purchased, and I am getting worried regarding whether or not Erin is a real person and if Brilliance is a reliable company. Please help.

asked by Noel M. on 7/11/15

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Meira D. [Brilliance Rep] · Answer 1 · 2015-07-13T01:37Z

Meira D. [Brilliance Rep]

on 7/13/15

Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.

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M H. · Answer 2 · 2015-07-11T05:54Z

M H.

on 7/11/15

Noel, I purchased a 2 carat GIA $17500 gem. It will take them a few days to process your order. Additionally they do not stock diamond. They purchase them from cutter / broker. Be patient. They are a trustworthy, five star, Internet business. Hope this calms your nerves.

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