7-11-2015
Please have Erin, your representative, to return my emails inquiries and phone calls. I really need to know whether my diamond has shipped. Brilliance has my thousand dollars+ payment; now I need my diamond and some explanation, please, as to why I cannot get Erin to respond to me.

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7-11-2015
Please have Erin, your representative, to return my emails inquiries and phone calls. I really need to know whether my diamond has shipped. Brilliance has my thousand dollars+ payment; now I need my diamond and some explanation, please, as to why I cannot get Erin to respond to me.

asked by Noel M. on 7/11/15

1 Answer

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7-11-2015 Friends, I ordered a diamond (almost a carat) and paid by three credit cards. Why have I not heard back from Erin, the representative from whom I purchased the stone. She was cordial and helpful with my selection, but after purchasing, I cannot get her to return my emails or my phone calls. What is going on? I want the diamond I purchased, and I am getting worried regarding whether or not Erin is a real person and if Brilliance is a reliable company. Please help.

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Meira D. [Brilliance Rep] · Answer 1 · 2015-07-31T09:22Z

Meira D. [Brilliance Rep]

on 7/31/15

Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself.

Thank you

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Brilliance Questions & Answers

7-11-2015 Please have Erin, your representative, to return my emails inquiries and phone calls. I really need to know whether my diamond has shipped. Brilliance has my thousand dollars+ payment; now I need my diamond and some explanation, please, as to why I cannot get Erin to respond to me.