Buyee
Questions & Answers
How easy is it to get a hold of customer service at Buyee?
Asked by Janet Z. on 6/25/2020
5 Answers
Matt A.12/12/2020
Well the thing is they do correspond with you, but either way they don´t understand what they wrote or they just having fun with writing useless sensless E-Mail which completley ignore the context of what you wrote to them before which is just frustrating for everybody, cause the might think, hey we are overseas... so what can they do right?!
Ailixa F.12/6/2022
No, not helpful customer service anyway. I got told "tough luck" essentially each time they messed up.
Peter F.4/6/2021
It's very easy to reach them, but their English is poor and they will not answer your questions directly, so the value of the customer service is low.
柊太 田.11/18/2020
It takes a while to get a hold of customer service using the "Live Agent" feature. Only English is accepted. (I tried typing in Japanese and got no response?... which is strange.)
They respond better if they e-mail you first and you reply, than if you initiate the conversation.
They respond better if they e-mail you first and you reply, than if you initiate the conversation.
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