Help was available 24/7. I work late and only have time after 10pm and weekends. They were there to help at that time

I used 2 different services before joining Canada Startups. One was from the Funding Portal and the other the Grants Centre. Both had terrible customer support, after I paid I had no luck getting any help or trying to find anyone to show me what to do. After I contacted Canada Startups, they answered, they replied and they had support 24/7 so I chose them because they were there and available.