They're return policy is to not respond. I have sent multiple emails and on-site questions and have received zero responses besides the automated confirmation email about receiving my question emails.

Hi Karen! Welcome to the Canvas On Demand Pro family. We offer a 100% satisfaction guarantee on our products. If you are not completely satisfied with your canvas for any reason, well fix the problem as quickly as possible. You may return your Traditional Canvas product for an exchange or refund within 365 days. Additionally, our Premium Canvas products are covered by a two (2) year money-back guarantee. If for any reason you are unhappy with your purchase, please contact our Customer Service team at prosupport@canvasondemand.com with your order number and a description of the issue. We look forward to working with you on your custom canvas prints.