I have a situation where I returned some items at a store that I had ordered on line. They were a few days past the 90 day limit because I'd had some issues that did not allow me to get out of the house and to the store. I was credited a fraction of what I had paid for them. I later called Customer Service to describe my circumstances, appeal and ask for the remaining credit. I was told I would receive a credit for the remaining amount and that it might take a couple of weeks to post. When it did not appear, I called Customer Service to inquire and was told there was no record of the credit and no record of my call. I was told again about the 90-day policy and told there was nothing that could be done about it. I have bought a fair amount of clothing from Catherine's since I discovered it a couple of years ago and have been very satisfied with both my purchases and the service. However, this experience has left a sour taste in my mouth and I am unable to conjure up much interest in purchasing anything else. The credit would not be for a huge amount of money, but this has become a matter of principle for me. I feel that, if a representative of an organization tells a customer something will happen, the commitment should be honored. My question is ... how would I go about appealing this to a higher level where it might be resolved?

asked by Millie M. on 4/19/17