No trouble at all. They have the best customer service/replacement/refund practices I've ever encountered. By all means, contact them again if you're having an issue.

I have only had an issue one time with the quality of a dog toy. When I reached out to customer service they responded quickly & immediately sent a replacement. I have only heard good things about them.

Been using them for 4 years and have never had an issue, customer service is top notch...

Chewy.com is great. You should have no problems with them regarding returns.

They've always refundedmine. They suck on customer service

Yes its been nine business days and I have not yet received my refund still waiting!

I have been a Chewy customer for about 6 years. I have never dealt with a company that has better customer service than Chewy. They are outstanding and really care about a customer's happiness. I even received a refund one time that I did not ask for. A customer service representative saw a negative review that I left on the site about a product, and I later received an e-mail letting me know I would be getting a refund. I was amazed, still am.