Chewy
Questions & Answers
Hi. Has anyone had any problems with Chewy.com not refunding your money to your credit card?
Asked by Susan P. on 9/3/2015
7 Answers
Mary B.9/4/2015
No trouble at all. They have the best customer service/replacement/refund practices I've ever encountered. By all means, contact them again if you're having an issue.
MissBetsy F.9/3/2015
I have only had an issue one time with the quality of a dog toy. When I reached out to customer service they responded quickly & immediately sent a replacement. I have only heard good things about them.
D D.9/7/2015
Been using them for 4 years and have never had an issue, customer service is top notch...
Yvette C.8/14/2019
Yes its been nine business days and I have not yet received my refund still waiting!
Jan W.7/9/2019
I have been a Chewy customer for about 6 years. I have never dealt with a company that has better customer service than Chewy. They are outstanding and really care about a customer's happiness. I even received a refund one time that I did not ask for. A customer service representative saw a negative review that I left on the site about a product, and I later received an e-mail letting me know I would be getting a refund. I was amazed, still am.
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