A definite scam. Will not pay, use any excuse to not pay. Takes days to acknowledge a service company is being assigned. Service personnel will not work for them as they do not get paid.
A company who doesn't honor their contract. Doesn't pay their repair companies. Read the comments on the complaints board.com. They owe thousands to small businesses
Scam for most. I am sure they will cover something, at this point I just do not know what. They did not cover my A/C repair and charged me $215 to say it was not covered.