Cleartrip
Questions & Answers

I'll keep it brief. We booked a ticket in August (India to Canada using Air France) this was before the air bubble restrictions were launched both on the website and in public knowledge. On the day of my Air France flight, Air France called me to tell me because of the airline restrictions I can't board the plane, the ticket was 1.83 lakhs for one way.

We called Cleartrip right away to see what can be done about this - well firstly they've removed the option to call them so you're forced to email. They called us back and said we should hear back about a refund in two weeks. In two weeks nothing. As I mentioned that was August, it is now DECEMBER and we have had endless emails and calls with Cleartrip with no resolve. You'd think those emails would be something productive - but no! They are AUTOMATED emails, again and again. Every time someone calls me its a different person from their team who has no context about my use case and then says oh give us 72 hours to get back to you and then someone else calls me! And now they're saying because it's after the day of the flight that they can't guarantee the refund amount - have you heard of anyone cancelling a 1.83 lakh flight with NO GUARANTEE of the refund?! What if I get 100 rs back? Am I supposed to be okay with it?

The biggest joke is that I called Air France directly and told them about this situation and they said in this circumstance we would have offered a full refund. The offered to convert my ticket into a voucher I could use till the end of 2022 with any of their airlines and had no idea why Cleartrip was saying they need to speak to them and happily left a remark on my ticket recommending a full refund. You thought that would help? Wrong. Since that remark, Cleartrip has now continued another three weeks of ridiculous automated emails with absolutely no indication of this remark or anything else helpful frankly.

I'm very very sorry for you if you have to ever interact with Cleartrip support for anything. If you're booking a risky flight, be sure this is the wrong place for any kind of help.

Daily iam calling. Every day they are saying wait for72 hours.No responsible person are working in cleartrip.

Cancellation was July 9 but refund was not received until now (Oct 31) I received nothing but lies and false promised. Cleartrip wait for 24,48, or 72 hours just never end.

They don't answer and it's been 4 months and they are giving me the same answer all the time. The customer service agent doesn't even know how to answer my query about my refund.

Cancellation refund not received even after two 70 days

I cancel my ticket on March 27 due to COVID 19. Cleartrip promise me it will refund on may 27. Recently I got the message it will be refunded on June 17