Yes, pretty much. What you see online/ try in store will not be what you receive in the mail after you pay them. Not only is the color different from what they show you in store, the fit is also off and not well-made. When you ask for a refund, they will tell you it's "either 70% or nothing."

Yes!
Where do I begin? If you are having doubts about purchasing your wedding dress online, like I did, LET ME TELL YOU, YOU SHOULD! I painstakingly gave my measurements through back and forth emails, so I must say, they were responsive in that regard (via email, that is), and it wasn't until after I received my dress and it was SOOOOO HORRIBLY BAD and I tried to reach someone by phone to resolve my issues, did I realize they are NOT in California, the dresses come from China. That also explains why my emails were never answered in U.S. time, they would always answered 2 in the morning our time. Anyway, I ordered this dress custom, in ivory/champagne. I had the color swatches ahead of time. I received the dress, mind you, sent all the way from China in a plastic mailer, no box, no garmet bag! So, when I opened it, and saw the color of the underlay, I thought it was some sort of cover! But it was the dress! It was PEACH NOT CHAMPAGNE! And as I look at the dress further, my heart sank even more. It is the cheapest looking article of clothing I've ever seen in my life! Loose threads on every applique, and just the gaudiest, god-awful thing I've ever seen! I'm pretty sure my review will not make it live, if it does, please, please, please don't make the same mistake as I did! $650 down the drain, and I was on a strict budget and had to purchase another gown (in store)! They refunded me a measly $154., after MANY heart-wrenching emails, they never took any responsibility! Don't know who's writing the reviews on this site, because I bought the dress based upon them, sooooooo... all I can say is, are they real?

I think their online website is definitely a way to scam people.

I purchased a bridesmaid dress online from them, and the return process has been a NIGHTMARE. I returned because the quality is very poor, and seems really cheaply made. I have never had such a difficult time trying to return anything ever in my life! Customer service is difficult to deal with - it's almost as if they want to make the return process as difficult as can be so you give up and just keep a dress you will never wear! After emailing back and forth for nearly a week, I was finally given instructions on how to proceed with my return. Throughout the email exchange, customer service (who spoke very broken English) kept telling me to take it to alterations and pay money to alter it so I would like it and keep it. I'm sorry, what?! She also kept telling me to use a mailing service which is more expensive than the others, and to buy insurance for my return. She also wrote multiple times that the mail carriers often lose packages and not to be surprised if my return gets lost. Again, almost making it seem like a pain to return it and that they likely wouldn't get it? I've never experienced this in my life! I did end up returning via USPS, did not buy insurance, have tracked it at every step of the way, and communicated the status of the package delivery to this customer service rep and asked for confirmation on her end when it actually arrived. I received confirmation of its arrival, but still waiting for my refund...

With all this said, I would NOT recommend to anyone ever to buy online from them.

I tried on the dresses in store in Los Angeles and it did match the photos, however I haven't seen a dress ordered and delivered. The structured dresses are VERY structured, like ridged stands on it's own without a person in it. It's high quality, but not as high quality as a $3k equivalent at a traditional store. You'll feel the difference in the dress, but your guests wont see a difference.

No, it is not. You can find reviews on Facebook, Instagram, YouTube from real brides.

I don't know that it's a "SCAM" per say, but it's definitely not worth chancing using them unless you meet the following criteria...

1. you don't mind losing the money and having to buy a new dress last-minute
2. You have time (and budget) to get the dress altered once it arrives. Assuming you get it in the correct color, you will likely have to have it altered. If anything is seriously wrong with the dress (like it was with mine) a GOOD seamstress that specializes in wedding dresses will cost you big bucks. It cost me more than the dress itself.

Based on my experience I would not recommend this company. I would have been better off buying locally, and spending more on the dress. It would've cost me about the same, but without the stress of dealing with them.

OH! Last thought... they removed my review from their website. An honest company would not do this.