CuddleDown
Questions & Answers

You can contact them but you will not receive any help from them. I am stuck with a comforter cover that I never received the matching pillow shams.

It has been so bad that I actually took notes. I tried to deal with an order in which they canceled a critical item in an ensemble without telling me. Here's what I got:

O I started with the online phone number.
O I was transferred to Customer Service. (With whom had I already been speaking?)
O I was transferred to Level 2 – whatever that is – as the order was already being processed.
O That next rep said she was going to transfer me to Level 2, which is supposedly where I was.
O The second Level 2 rep said that I had to talk with Customer Service and transferred me back.
O There, I was put on hold to be transferred again to Level 2, but the call was dropped.
O I called back, but was again transferred to "Customer Service."
O I was then informed, again, that they wouldn't cancel the order because it was "already in the warehouse." That's unacceptable as it was their error and the order still hadn't shipped.
O I was actually blamed for the error because I ordered online, instead of by phone!
O When I said I would refuse delivery and dispute the charge on my credit card, I was told I would be blacklisted (his word) from Cuddledown and 14 other catalogs.
O The two calls cost me 65 minutes and instead of Cuddledown fixing the error, by reordering the missing item (which one rep said was still available) or canceling all, I was threatened.
O Every single representative would not let me speak, instead giving me a scripted explanation of why the problem couldn't be fixed. It was truly the worst customer service I've ever had.
O I also tried to cancel the order online. I never even got an answer.

The charge on my credit card is different than any of the various Order Status screenshots that I captured - and I can't tell why because the shipment never arrived so I have no packing list.

CuddleDown has some of the worst customer service I've ever come across.

Not bad, everyone is short-staffed during the pandemic so it was better than I expected.

Yes very easy, just call the customer service number located on their website.

Not easy, when you try to cancel "secret" membership charges.

Terrible. I have been on hold for 50 minutes. It took me four calls to get a return label.

Difficult. I had to email them and never heard back. It took me a lot of time to find their number, while it was fast to get someone on the phone the service offered was extremely horrible and lacking.