I have tried to speak to someone in their corporate office because I wasn't getting anywhere trying to reach a district manager or someone who was outside of the actual store since the manager was the problem and I was ignored just the same. I think they are so recognized and dominate so much of that market that they can afford to just let people complain and not do anything. I use Walgreen's even though they are a little more expensive I like that they treat their cus6with respect and they also respect their customer's privacy. The manager at the CVS near me called to verify my prescription on speakerphone up front so everyone could hear. I honestly believe they do not care if customers complain.

I agree they have very poor service. I had left the dr office and went by my home and waited an hour. I called the CVS pharmacy to see if my prescription would be ready. I was placed on hold and said I would be answered in the order the call was received. I decided I would drive over and keep my phone on. When I arrived all the pharmacy staff was working but no one was on the phone. I was on hold for 25 minutes.

I still had to wait 30 more minutes for my prescription. The average wait time at this pharmacy is at least two hours.

I recently had surgery and my husband had to wait 3 hour for my pain medicine and the hospital had called it in an hour before he arrived.