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DIYdress UK
Questions & Answers

219 reviews
22 questions & answers

BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a return or at least exchange within such a time frame but these people refuse! They are even insisting I take a dress that I do not want! BEWARE

Asked by Kerri C. on 4/28/2015

2 Answers
Ann w.4/28/2015
Same thing happened to me. Bidice on the dress is completely wrong. And was told the dress was beautiful and was perfect for what I wanted but not what I ordered and its very cheap material. Avoid this site
Jan D.4/28/2015
Exactly the same has happened to me ordered a wedding dress for my daughter custom made firstly it doesnt fit and the design on the bodice and back are nothing like the picture! Told that"it will look stunning on her and even a famous designer could not make an exact copy! Sell it on ebay or give it to a friend! Unbelievable im getting absolutely no where wth them.

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