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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
NO they are in China so they don't have to keep good reviews just want your money
Just read online reviews, they are genuine about taking and keeping your money for nothing in return.
I agree with the other answers. Just be happy that the order didn't go through. Because ordering from them would have left you with an even bigger nightmare.
Rosanne is correct. By far the easiest way to communicate with customer service is via opening a ticket. They sometimes take up to a week to get back to you, but it worked for me! My shipment was never delivered to me because the post office lost it, and customer service gave me store credit for the missing items and let me repurchase them and ship them out expedited at no additional cost. It did take almost two months to get my new items because they needed proof from my local post office that it was not delivered but they took care of me and I continue to order from them with no problems!
Both from china... D clothes are of POOR quality dnt waste your time they are horrible
Dear ronald l., We always aim to offer our customers the best solutions to their issues in line with our policies. In order to resolve this issue, would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We are always happy to assist you. Thank you for patience and understanding. DressLily Customer Support Team
Dear Sallyng, DressLily is a leading international online fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, we feature thousands of the newest product lines, providing maximum choice and convenience to our discerning clientele. We also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to our valued customers from all over the world. DressLily Customer Support Team
Dear Maxine r. Thank you for your order. Total delivery time= processing time+shipping time Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Could you kindly provide the order number or email us at support@dresslily.com? And we will provide the detailed information to you. Many thanks. Dresslily Customer Support Team
Dear Gudbjorg S. Thank you for your inquiry. Total delivery time= processing time+shipping time Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Also please kindly provide the order number or email us at support@dresslily.com, we will provide the detailed information to you. Many thanks. Dresslily Customer Support Team
