DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Yes, i have a question. i have never ordered from dresslily and after reading all the reviews my question is" how do you stay in business after all these negative comments? needless to say the 3 pairs of shoes i planned to order will never happen.

Answer:

DearAderson G. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

I placed a order feb. 11 and have not heard anything about it, but the money for the items has already been taken out of my account.

Answer:

Dear Ruby P. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

My order ll1602291811113637 hasn't been processed and id like to cancel, please contact me 2102416340 or keefjones13@gmail.com

Answer:

Dear Keith J. Thank you for your message. We have canceled your order and arranged the full refund to you. Please log in your account and check it. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
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Question:

Is it worth returning bad quality merchandise back to their location in china or keep it?

Answer:

Dear sapphire s. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
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Question:

I have ordered two shirts and still have not received them, its been two weeks.

Answer:

Dear Krystan G. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
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Question:

Answer:

Dear Sandra A. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
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Question:

I live in south carolina, united states, i purchased $15.00 worth of merchandise, is it duty free, amd what about customs

Answer:

Dear Darla D. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

Why don't they have a phone no. to call and the chat box hasn't worked.

Answer:

Dear Rita S. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ If you have any further questions, we're always happy to help. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

Sorry but i have warned all my friends about your corrupt procedures! i am very happy to say i caught a couple that were just about ready to order from you and saved them the headaches. your company even admitted they sent me the wrong size, which was a beautiful pair of pants, i sent you the picture of the item and followed all your instructions then never heard from you again.

Answer:

Dear K S. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
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Question:

Wigs that appear to look real are peoples real hair? correct?

Answer:

Dear valerie r. Thank you for your feedback. The wigs are the real hair. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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