DressLily
Questions & Answers

Here’s what buyers have asked with answers from DressLily staff and previous consumers.

819
questions answered
0%
answered within 1 day
Answer:
Dear margaret r. Thank you so much for your important feedback. For you order, we have shipped it out and state the detail information. Please check your email. Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear Kathy L. Thank you for your message. We will try our best to help you after we checked the detail information. Please kindly send me a private message stating your issue. Here is link: http://support.dresslily. Com/ We will try our best to help you. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear pris f. Thank you for your message. You can tell us the sku number or the link about the wig you want. Here is link: http://support.dresslily. Com/ We will try our best to help you after we checked the detail information. Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear Phyllis D. Thanks for your message. Please kindly send me a private message stating correct order number and email address. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear Susan M. Thank you for your message. Since you have opened the ticket, our colleague will help you to solve your issue. You can contact us in if you have any other issues. Here is link: http://support.dresslily. Com/ We will try our best to help you after we checked the detail information. P Thank you very much! Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear Rita B. Thank you for placing an orderwith us. The shipping time will be affected by many factors and it is depends on the shipping method you choose. You can contact us about the detail information in this link http://support.dresslily. Com/ We will try our best to help you after we checked the detail information. P Thank you very much! Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear Kelly L. Thank you for notifying us of your complaint. We are deeply sorry about this inconvenience. We will do our best to help you. Therefore, please connect with us by private message with your order number and stating your issue. We look forward to serving you in the best way possible. Here is link: http://support.dresslily.com/ Thank you for your time. Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear jack K. Thank you for your feedback. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Yours sincerely, Dresslily.com Customer Service
By CustomerService R., over a year old

Answer:
Dear Sara K. Thank you for your important feedback and for letting us about your experience with us. The shipping time will be affected by many factors. Remote locations, peak season holidays and Festivals (either in your country or in China) weather correspondence delay between customs' operations and post office. We will improve it in the future. You can contatc us if you want to know more information. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service
By CustomerService R., over a year old

Answer:
Dear noreen C. Thank you for your message. Here is the link about the shipping information: http://www.dresslily.com/m-article-id-39.htm Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service
By CustomerService R., over a year old


Have a question?
Ask to get answers from the DressLily staff and other customers.


Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?