DressLily Questions & Answers

Dear Linda H. Thanks for your your message. The shipping time is affected by the shipping method you choose. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm You can choose the shipping way according to your situation. Thank you very much for your patience. Best Regards Dresslily Customer Service

Dear Robert H. Thank you for your message. We have arranged the refund to your wallet with extra points. You can log in your wallet and check it. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

Dear robert H., Thank you for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. You can contact us if you have any issues after you have received your order. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

Dear Jesus H., Thank you for bringing the issue to our attention. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We very much regret for this inconvenience. Best Regards Dresslily Customer Service

Dear Laura T., Thank you for your inquiry. All the products are shipped from China. You can contact us if you have other issues. Here is link: http://support.dresslily.com/ Thank you for your time. Best Regards Dresslily Customer Service

Dear arthur p., Thank you for your message. This is the link about return warranty: http://www.dresslily.com/m-article-id-80.htm You can contact us if you have any other issues. Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

Dear Brittany B., Thank you for your message. We have shipped your order out and sent you the email to explain the detail information, please check. Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

Dear Avdo M., We are deeply sorry that you did not receive your order. The shipping time will be affected due to adverse weather or other unexpected reasons. Therefore, please contact us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Thank you for your time. Best Regards Dresslily Customer Service

Dear TERRI T., We very much regret that the inconvenience has occurred. As you know, we need the detail information to check the issue. Could you please contact us with your order number or email address? Here is link: http://support.dresslily.com/ Thank you for your important feedback. Yours Sincerely Dresslily Customer Service

Dear brenda h., We want to start by extending our thanks to you for providing your extremely valuable feedback to us. Please kindly contact us with stating your order number or the email address. Here is link: http://support.dresslily.com/ Please rest assured we will offer you solution after we checked the detail information. We very much regret for this inconvenience. Yours Sincerely Dresslily Customer Service