DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Hello. i am would like the phone number for customer service. i am calling from us california. i seems the tracking number are wrong. please respond. susan Hello. i am would like the phone number for customer service. i am calling from us california. i seems the tracking number are wrong. please respond. susan

Answer:

Dear Susan H. Thanks for your messages. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I placed an order and am thinking about not even opening it based on these reviews! is that a good idea? I placed an order and am thinking about not even opening it based on these reviews! is that a good idea?

Answer:

Dear Linda S. Thank you so much for your important feedback. We are really sorry that there are many ban reviews in our website. We will try our bets to improve our service. You can contact us if you have any issues. This is the link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Reading comments, im a little worried about quality and time for delivery as i want it for my sons wedding june 10th thank you ms karen rust Reading comments, im a little worried about quality and time for delivery as i want it for my sons wedding june 10th thank you ms karen rust

Answer:

Dear Camille S. Thank you for your message. DressLily is a leading international online fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, we feature thousands of the newest product lines, providing maximum choice and convenience to our discerning clientele. We also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to our valued customers from all over the world. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have only received part of my order. please advise ok not the remaining items. karen sinclair 189 south street springfield, vt 05156 i have tried several attempts to submit a ticket but would not process it I have only received part of my order. please advise ok not the remaining items. karen sinclair 189 south street springfield, vt 05156 i have tried several attempts to submit a ticket but would not process it

Answer:

Dear Karen S. Thanks for your messages. As you know, we need the detail information to check the issue. We will try our best to help you after we checked the detail information. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do i return 2 dresses that are too small and i have picked out two dresses in the plus section for the same money. please help. what do i do. bette keys at leepatkeys@yahoo.com How do i return 2 dresses that are too small and i have picked out two dresses in the plus section for the same money. please help. what do i do. bette keys at leepatkeys@yahoo.com

Answer:

Dear Bette K. Thanks for your important feedback. We are really sorry that you want to return your items to us. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ We will help you to after we checked the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Just ordered a dress how long should it take to get to me Just ordered a dress how long should it take to get to me

Answer:

Dear Eugenia S. Thank you for your message. We will try our best to help you after we checked the detail information. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R., over a year old

Question:

So are you going to answer me? So are you going to answer me?

Answer:

Dear Rebecca W. We really want to help you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily.com Customer Service

By CustomerService R., over a year old

Question:

Why dont you include a valid invoice with clear return dails.other male order companies do this. i have no faith your company at all and wont be ordering again. i have 4 items which are no good to me at all. Why dont you include a valid invoice with clear return dails.other male order companies do this. i have no faith your company at all and wont be ordering again. i have 4 items which are no good to me at all.

Answer:

Dear nesta h. Thanks for your message. We are truly sorry that your experience with dresslily did not meet your expectations. We really want to help you to solve your issue. Would you mind send email to our support center if you have other issues? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why can't you make it easier to return items to get the right size. your size charts are completely off! Why can't you make it easier to return items to get the right size. your size charts are completely off!

Answer:

Dear Tinda C. Thanks for your messages. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do i track my order? How do i track my order?

Answer:

Dear Nikki L. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thanks for your support and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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