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on 3/22/19Hello there. So sorry about your experience I see your Question was last year said you're probably long gone I hope by now that's an absolutely horrid website you cannot get ahold of anybody on the site though they lead you to believe there's a customer care help form you can fill out it good luck finding it I tried for an hour and a 1/2 and had no luck.
I did find a phone number and I'm looking forward to calling it myself.
1 800 942-6026