They do not respond to complaints. Which is kind of frustrating when you have a complaint.

Based on my this week experience (July 5 -7,2023) in Toronto - to get hold of them is absolutely impossible! If you finally do they are incoherent. They don't return your phonecalls. Total lack of respect for a customer! They are disorganized, confused and most of the time don't know what they are doing. Lack of training?

Customer support was very friendly and actually felt as if they cared about my situation. They send their report to upper management and say you will receive a call back the next day and be refunded. Its been 2 weeks already with multiple new complaints and still nothing.

It's easy to speak to someone but they can't do anything for you and you never get a call from someone to get a refund!

Almost impossible. When they do answer its attitude and double talk. They tell you one price and then up it for no reason. Very poor hiring practices.

Phone rang for 10 minutes before anyone picked up. No message letting you know to hold and someone will be with you. The phone just rand and rang and rang about 1pm.

In my experience, getting through to a location is extremely time-consuming. Every time I have called a location's phone number, an automated system wasted a couple of minutes BEFORE it offered the option of speaking with an employee at the location. (To save yourself time, press 4, then 4, then 1, then 1.)

Once the system connected me to the location, I was immediately placed on hold. Each hold time was an average of 20 minutes before an employee answered, and two times after an employee answered, my call disconnected when the employee tried putting me back "on a brief hold." That day, I spent an hour on the phone to conduct a five minute conversation.

I have also posted a review detailing my horrible experience with one location, where I eventually had to go through the area supervisor to get a vehicle following a Priority Pass reservation. The supervisor helped me that day, but a week has now passed, and that supervisor has not bothered to follow up with me on the way the location's manager and subordinate treated me.

"NOT HAPPENING" as it relates to the company responding to a message left or even answering a call. They absolutely have no customer retention interest.
(Only speaking of the Dallas Lovefield Airport) location.
Grrrreat services from beginning to end from Georgia locations.

IT IS IMPOSSIBLE TO GET ANYONE ON THE PHONE & WHEN YOU GO ONLINE & TRY TO REGISTER THAT WAY, THEY TELL YOU YOU HAVE A RESERVATION FOR A CERTAIN VEHICLE AT A CERTAIN TIME, THE VEHICLE IS NOT THERE & THEY ARE NO HELP & THEIR ATTITUDE IS "HOW DARE YOU COMPLAIN ABOUT OUR SERVICE!''