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on 12/28/15Hi Tracey, thank you for your question. For further assistance please call our support team on 0800 2 945 945 who will be able to help, or send us a private message with your contact details via Facebook so I can gather further details, and ensure a member of the team gets in touch. Please visit: https://www.facebook.com/eposnow/ Hope you had a lovely Christmas, and I look forward to hearing from you. Izzy - Epos Now