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I also didn't understand it, but when I logged in, I saw the chat on a dashboard. Or you can ask the manager

As soon as you place your order and hire a writer for it, you will be able to contact them online via live chat on your dashboard. It is the fastest way to add new comments, adjust your order, specify extra requirements, or just share your concerns and thoughts about your order with the assigned expert. If you need assistance, you can get in touch with the support team available 24/7.