Here’s what consumers have asked with answers from Etsy staff and previous consumers.
Agreed. Etsy protects dishonest sellers because they are paid by them. Only one reason-money.
Absolutely! If you have any questions the sellers are happy to answer them. Each seller/shop is unique, so be sure to check the reviews before you buy of course. Personally all my buying experiences have been fantastic and I found shops I continue to frequent years later due to the one of a kind creations from talented artisans :)
You were sent an email from Esty.com when you made your purchase. On this email it has a line to click on that gives you up to date information on the progress of your shipment. Additionally, on the seller's site, in the lower right hand corner is a contact and comment box you can use to ask the seller any questions you have. If you look over any of the seller's sites at Esty.com you can usually utilize you time better when you have questions.