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Evolve Vacation Rental has a rating of 3.4 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience, and rental property. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 20 days
Be Warned Owners- don't work with Evolve. They charged us almost 4,000 because we had a damages to our home that would not allow guests to stay. We cancelled the booking with ample time and sent in documentation to evolve. They had plenty of time to rebook the guests. We were still charged so much money for this. We completely regret working with Evolve and will tell everyone we know not to make the same mistake.
Tip for consumers:
If you are considering using evolve, don't do it
Products used:
Used them as a property manager
Date of experience: January 10, 2025
I listed two homes with Evolve and wish I never had. I had issues with their management from the very beginning. They recommended a cleaning company that was absolutely terrible and resulted in two bad reviews about the cleanliness of one house. Once they didn't show up before a guest arrived and once they left the bedrooms and bathrooms completely not cleaned. Both resulted in bad reviews. I also found that Evolve did not have my listings up on the houses and a couple different points. When I sent a request in about it they said I didn't know how to look it up. Wrong! After the request the listings happened to pop back up. They went from everyone getting the same listing coverage for 10 percent to having to pay for better coverage. Such a scam. The guest damage insurance that Evolve supposedly provides is a joke. They try every way they can to get out of paying. I turned in legitimate photos and receipts and I never did get paid. I had so much trouble I finally quit. It was an awful experience listing with them.
Tip for consumers:
Don't use it!
Products used:
vacation rental owner listing
Date of experience: January 21, 2025
We’re sorry to hear that your experience hasn’t met expectations, and we appreciate you sharing your concerns.
We strive to connect owners with vetted, on-the-ground service providers who specialize in vacation rentals and can manage everything from turnover services to guest support. We’re sorry that this partnership didn’t meet your needs, and we will review it to ensure better experiences moving forward.
Regarding damage protection, the costs are placed into a fund that covers up to $5,000 or $10,000 in damages for homeowners, depending on their service level. This helps cover unexpected incidents without additional out-of-pocket expenses. We understand how frustrating it can be when a claim isn’t approved, and we truly appreciate your feedback.
Additionally, we’ve updated our model to offer two service tiers for our owners, recognizing that not everyone’s needs are the same. While we have introduced Plus, we have not removed any of the core services that were previously provided. Instead, we’ve added additional services at a 15% rate for owners interested in enhanced support.
While we aim to provide value through dynamic pricing, guest support, and coordination services, our model may not be the perfect fit for everyone. Your input is important to us, and we will continue using feedback like yours to improve our services. If there’s anything we can do to help, please don’t hesitate to let us know.
As a mid term property owner, Evolve has been great. They walked me through the set up process, took photos and got me a tenant right away for a 3 month stay. I am very happy with how they treat thier property owners.
Date of experience: December 16, 2024
I have heard so many stories from family members about places they stayed that they had to clean before daring to enter. Our place was so clean I felt right at home. It was well stocked and our host was as sweet and as accommodating as could be. We loved it.
Date of experience: December 10, 2024
Three families converged from three states, gathering at this wonderful property in Mountain Home for three days of reunions. There were wonderful beds, game rooms, great kitchen and gathering areas. The whole family loved our time.
Date of experience: December 7, 2024
The house has a boating theme in its decor. The linens are of good quality. The kitchen is stocked with nice glass, dining, and cook ware. There are a good selection of games to play.
Date of experience: December 10, 2024
It's been nice getting into the vacation rental business with such a professional, friendly, knowledgeable staff.
Thanks for your quick response and support as questions arose.
Date of experience: December 13, 2024
Enjoyable we had a great time. The location was excellent. Everything was convenient. The layout of the house was simply beautiful for us and it worked fine. We had a great time. Loved it.
Date of experience: December 11, 2024
Wonderful experience! Answered our questions right away. Check in was easy and the house was lovely! Definitely would stay again.
Date of experience: December 12, 2024
We had 15 people for Thanksgiving ranging from 18 mos. To 96 years. Jamie made sure the house was well set up for us, even setting the table. She was accessible whenever we had a question. The house was clean and warm, the beds comfortable and the kitchen had what we needed. We were very happy.
Date of experience: November 27, 2024
From.the house to the Host, everything was FABULOUS, COMFORTABLE, CLEAN and Close to all things San Diego! We would most definitely stay again! Hats off to the Host!
Date of experience: December 13, 2024
I really enjoy my partnership with Evolve. I feel that Evolve compliments my needs as a Short Term Rental owner, and together I achieve my business goals with ease. Thanks Evolve!
Date of experience: January 9, 2024
House needs some TLC as things are looking a little run down. Two weeks later, I have yet to hear back from the property manager about the issues that I reported. However, the house was spacious and for the number of rooms it offered was a very good value.
Date of experience: November 15, 2024
The rental was exactly as described and Evolve was very helpful when i need to add more nights to reservation. Easy to keep in contact with them and the hosts. Host are very accommodating. The place was quiet, cozy, and very close to town and the water ways. It has a garage to store bikes, kayaks, or other equipment. Very pleased!
Date of experience: November 20, 2024
This house was exact as pictured on VRBO. Perfect for 3 adults. Loved shopping at the stores on Main street and was only a half hour drive to the Oxford casino.
Check in was easy and house was very clean, would definitely rent this house again.
Date of experience: November 18, 2024
My wife and I stayed at this cabin for our anniversary. This is a very small cozy cabin for two people. The owner is very responsive if you have any questions.
The hot tub is the best feature for us as we spent a lot of time there. You do have to go outside and downstairs to the lower deck for the hot tub. There needs to be privacy shades added to the lower deck because people can see you from the road.
This is also the busiest dirt road I have ever stayed on! Maybe because there are other properties in the area? That being said, it's still quiet.
If you have a full-size truck you will have problems getting turned around in the small driveway and there is no way to back up from the road into the driveway due to the angle.
Nevertheless we had a great time and we would book here again if some privacy shades were added.
Date of experience: November 16, 2024
Golf was great.
House could have had more towels and dish towels, no dish rag to wash dishes. Portable mixer would of been nice, Missing a TV remote so no TV.
Date of experience: December 6, 2024
If you love the Monterey area this place is for you. Near the 17 mi drive and close to Carmel, this home offers all the amenities. It is newly renovated and spacious. We are planning to return next year!
Date of experience: November 18, 2024
Traveled to visit grandkids. The house was clean and stocked with food beyond what was expected. We would definitely recommend staying here and will do so ourselves when we return.
Date of experience: December 6, 2024
Harbor island is a wonderful place to vacation anytime of year. Condos are perfectly appointed and off season rates great
Date of experience: December 13, 2024
We had nine men gather very comfortably and enjoyably for a weekend get away. The place was incredibly clean and well-outfitted and accommodated us very well. Very nice access to the beach. Very private. Lots of local attractions close by. A perfect place. Thanks!
Date of experience: November 18, 2024
Overall, great experience - first time using Turo. Vehicle was as advertised, clean and well maintained, our Turo host was responsive to questions. Had a rocky start finding the vehicle, but this was because I was not looking in the app, was looking at an email that I thought was the complete instructions. Also due to the confusing layout of the Orlando airport.
Date of experience: November 12, 2024
This house was extremely nice, clean and even had Christmas decorations throughout. We want to return when we don't have a game to go to so we can fully enjoy the property.
Date of experience: November 30, 2024
In town for Cross Country National Championships. Large house ideal for our racing team
Date of experience: December 24, 2024
Easy. Fast email responses. No worries. Highly Recommend!
Date of experience: December 27, 2024
We loved the house that we have stayed in several times before. The problem is that the service fees have become excessive; since Evolve became associated with VRBO the personal service has been reduced and the fees continue to grow, to the point it is becoming too expensive to use the service.
Date of experience: November 16, 2024
Hi Marjean - thank you for your feedback and for being a returning guest—we’re so glad to hear you’ve loved the property during your stays! However, we’re sorry to learn that the changes in fees and service levels have impacted your experience, and we appreciate you taking the time to share your thoughts. We strive to provide a seamless and enjoyable booking experience for our guests while supporting homeowners in maintaining high-quality vacation rentals. The service fees you’ve noticed help cover essential aspects like 24/7 guest support, reservation management, and making our properties more accessible to renters on sites like Airbnb and Vrbo.
That said, we understand how important affordability and quality service are, and your feedback in invaluable to us as we are continuously discussing ways we can improve. Please know that we’re always working to balance providing great value for guests while supporting the needs of our property owners and welcome feedback at anytime to help us achieve this. We appreciate your outreach and hope we are able to host you again soon.
We’re sorry to hear about your frustration and understand how challenging unexpected property damages can be. Our goal is always to support homeowners while ensuring a great experience for guests, which is why we have policies in place regarding cancellations.
When a booking is canceled due to property issues, fees may apply to cover guest accommodations and ensure a smooth experience for everyone involved. However, we do offer reimbursement for cancellations when property damage deems the home uninhabitable for guests. If you believe your situation qualifies, we’d be happy to review it further—please don’t hesitate to reach out to our team directly.