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ExploreTrip Questions & Answers

1,331 reviews
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Here’s what consumers have asked with answers from ExploreTrip staff and previous consumers.

17 questions answered
12% answered in 1 day
Question:

I booked a ticket online, but it couldn't be processed. i got a reference number and a phone number. when called, only music was running. is it a credible web?

Answer:

This site is a sham,. They lie, and will not resolve any issues you have.

By anto a.
Question:

Today i called exploretrip and asked for their help with a booking problem that i had. pete, a c/s rep. helped me for almost an hour as he got my ticket cancelled and called the airline and arranged for a refund. they do serve their customers!

Answer:

I have never had a worse experience with any company. They cancelled my ticket and sent me an email to call them back. I then spent the next 7 days calling them daily to sort the mess out. They made numerous promises and lied numerous times. In the end they did not solve the issue and they offered no compensation.

By anto a.
See more answers (6)
Question:

I'm skeptical about booking a flight to manila with your company due to many bad reviews. should i be worried?

Answer:

YES,,, pay more money and buy tickets somewhere else. DO NOT USE EXPLORETRIP,. They will cheat you, lie to you, and not give you your flight---but they will certainly charge your credit card.

By anto a.
See more answers (2)
Question:

Hi, i boked a flight through explore trip this morning and i can't find my reservation in the airline's web site. it says it isnt found, could you please tell me what could be happen?

Answer:

Hello i want the same info, but china eastern is difficult to manage

By Ricardo S.
See more answers (2)
Question:

Hi, is this is your phone number please 8668553984

Answer:

No, it is a customer service number for Explore Trip.

By Jerry W.
Question:

I think explore trip has a lot of one star.. how do u think of it?

Answer:

They do have many one star because they lie to customers. The only 5 stars they have are probably from their customer service team who makes fake 5 stars. Also,. Their English is horrible and they refuse to connect you to a supervisor. DO NOT BOOK with EXPLORETRIP, not now NOT EVER,... BEWARE!

By anto a.
Question:

What is the best phone number to get some one live to talk to

Answer:

I had an immediate answer from Explore Trip at 866-855-3984

By Jerry W.
Question:

Answer:

If the price goes up, they might cancel your tickets. This site is not worth the hassle. They are a total scam.

By T K.
Question:

Hi - what is the change fees for your tkts?

Answer:

Hi Esther, Cancellation fee & change fees will depends on which Airlines you have booked, etc. Please reach to our customer support at 1-866-855-3984 so that we guide you based on your reservation. We are committed to serve you in the best possible way, 24/7 Regards, ExploreTrip Team

By Customer S.
Question:

How much if you want change dates of your flight?

Answer:

Hi Inna, Change date for your flight depends from Airlines to Airlines and ticket to ticket, we recommend to please contact our support team on 1-866-855-3984 toll free and they will guide you based on your reservation. Regards, ExploreTrip Team

By Customer S.

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  • Where is the company located?

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