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on 10/26/17You need to complain by exportersindia website with full detail and issue. Also check FAQ and help.
You can send a feedback mail through the link provided in the portal. The support person will give you a call and you can explain to them about why you want to refund, then accordingly they will proceed.
Never visit this scammers sites they ask you for the membership so many commitment after paying them the money then TATA Bye Bye