FragranceX
Questions & Answers

Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!

Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.

Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!

Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!

Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!

Hi! All questions can be sent to support@fragrancex.com! Thank you :)

Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)

Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)

Hi Claire! It takes max 12 business days to deliver to the UK.