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Here’s what consumers have asked with answers from FragranceX staff and previous consumers.
Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Scums, I ordered perfume, paid almost 400$, never received my order. On my phone calls, answer was in rude tone that they don't guarantee shipping.
You might get it never. I ordered and paid almost 400$. Got nothing. On my phone calls was rude answer that they don't guarantee shipping. Looks like scum for me.
The perfumes in have orderd always seem very genuine I've never felt I bought a fake and the service as always been very good. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX.
Hello Sylvia, Thank you for your message and interest in our products! You may find all available Fendi products on the following link: https://www.fragrancex.com/products/fendi/ Please note pricing and availability are subject to change daily. To place the order simply select and add the fragrance to your cart, proceed to checkout, enter all the details needed and hit "Place Order" :) If you have additional questions, please let me know.
Hi Akim 😄 Thank you for your message and interest in our products! All our available items and prices can be seen on our website right here: https://www.fragrancex.com/ Please use the top search bar to look for the desired item. 🙂 If you have additional questions, you may email us at support@fragrancex.com.
Hello Annie, Thank you for your question and for visiting FragranceX.com! I would advise you to reach out to our support team, and provide your order number, so we can confirm this. However, it seems you may have ordered a "Tester" (Testers may not have a box or cap). Here is our contact info: support@fragrancex.com. Please don't hesitate to reach out back to us if you have any further questions or concerns.
Bonjour, Merci de nous avoir contactés! Vous pouvez suivre votre colis en accédant à votre compte FragranceX.com. Sélectionnez simplement la commande que vous souhaitez suivre et cliquez sur l'option « Suivre la commande ». Vous pouvez également le suivre en utilisant le lien que nous avons envoyé dans l'e-mail de confirmation d'expédition. Si vous avez besoin d'aide, veuillez contacter support@fragrancex.com!
