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so how can i get out of g2a krakow ?

asked by Fatlum A. on 4/17/18

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I received yours e-mail with refund in august. Until now i didnt received it. Many time i e-mail to your suport. Didnt even received an answer.
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"After purchasing from this website on several occasions, I had unused keys in my account and some cash in my account up to 60 EURO. This site needs shut down! After being SUSPENDED FOR NO REASON, I made a ticket requesting why I was SUSPENDED ,and i got this after 4 days waiting a COLD REPLY SAYING THIS : "Hello, As I mentioned, we are not able to continue offering our services in your region. That is why we are forced to close your account, our apologies for inconveniences.Regards" Now, my keys are gone, money GONE !!!,i then i asked my few friends in my REGION who are using G2A i can provide proof , they told me they can access their account without any problem !! i emailed G2A back , i told them that this a negative and false to suspend my account because there still and working in my country they dint answer , i PAID for G2A shield for 1 YEAR i have KEYS and my credit card , they have a copy of my passport and my driving license , and this what a loyal costumer GET ???? after waiting days and day i got this answer "Hello, Your account is being checked by our specialists, we are working hard to provide you the best solution in this situation. I'll provide you the update as soon as your case will be solved by our specialists. Apologies for the delay.Regards" and still till today NO ANSWER , NONE KNOWS WHY MY ACCOUNT GOT CLOSED!!!
I'm a first time seller and I posted a key that I had previously used from a bundle that I had forgotten that I used it. As soon as it was posted it was flagged and I contacted them immediately. I explained myself so they asked for identification and proof of purchase. I provided both immediately and explained what happened and that I just wantex the items took down. Instead they frooze my account and funds continued to charge me for g2a shield draining my account and now they are ignoring me after attempt after attempt to contact help! They are flat out not anwsering me at all! I'm so sick of the run around. Who do I contact to go higher then customer service.
Why did I get a 1.09 charge for G2A Krakow?

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