GlassesUSA
Questions & Answers

Still have not received mine, paid for express but they shipped snail mail

Four weeks and still in quality testing which they estimate to take 3-5 business days.

THEY WILL GIVE YOU EVERY EXCUSE THEY CAN COME UP WITH. ACCORDING TO ALL THE REVIEWS I AM READING, THEY MUST BE GETTING FRAMES FROM CHINA. THEY NEED TO BE REPORTED. ALSO CONTACT YOUR BANK AND EXPLAIN THAT THE MERCHANT HAS NOT PROCESSED YOUR ORDER AS PROMISSED AND REFUSED A REFUND. YOUR CREDIT CARD COMPANY WILL REVERSE THE CHARGES AND ISSUE YOU A REFUND IF THEY WON'T GLASSESUSA IS A SCAM

Shipping is 7-10 days, however, with production time included, total delivery time is about 4 weeks.

Hello Ashley,

Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.

Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited ($9.95): up to 5-7 business days
Express ($12.95): up to 3-5 business days

If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA