Google shows that out of a total of 187 Gunbroker reviews on Google, 138 are 1 star reviews. Why are an overwhelming number of former Gunbroker customers giving Gunbroker such poor reviews? I haven't signed up for an account with Gunbroker yet because of all the negative reviews from previous customers. I'm reluctant to make a major purchase through Gunbroker if as the negative reviews indicate, Gunboker has "poor communication, poor follow-up, little or no accountability" etc. What does Gunbroker have to say in response to all the negative reviews?