Hebeos Questions & Answers

5,007 reviews

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

Hello, i made an order one month ago, i saw that the dress was dispatched but i still don't have any number track or information about the delivery, Hello, i made an order one month ago, i saw that the dress was dispatched but i still don't have any number track or information about the delivery,

Answer:

Hi Lahmadi. Sorry for the issue. Please send your order number to us. We will check it.

By HEBEOS S., over a year old

Question:

Do your sizes run small or large? Do your sizes run small or large?

Answer:

Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose custom size which allows you to use your measurements.

By HEBEOS S., over a year old

Question:

Hello, i eant to chech when i will get my order?! Hello, i eant to chech when i will get my order?!

Answer:

Hi Viktorija. Please check your order status on this page. https://www.hebeos.com/sales/guest/form/

By HEBEOS S., over a year old

Question:

I am curious why when i look for my purchase its not saying i ordered anything and my card has been charged. I am curious why when i look for my purchase its not saying i ordered anything and my card has been charged.

Answer:

Hi Angie, sorry for the issue. Please send your order number to us. We will check it. Email, service@hebeos.com

By HEBEOS S., over a year old

Question:

Why are the ratings so low? Why are the ratings so low?

Answer:

Det är svårt att få kontakt med företaget och du kan inte returnera något utan deras godkännande.

By Ingrid K. over a year old

Question:

Wheres my dress???? i ordered weeks ago and paid express shipping! its still said under tailoring and due to be here friday! wheres the dress?????

Answer:

Hi Kirston. Sorry to hear that. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, Your dress is under tailoring. We are trying our best to ship the dress to you ASAP. Please provide your order number. We will check it. Email, service@hebeos.com

By HEBEOS S., over a year old

Question:

Hi ive received a dress from heobos which my daughter was really excited about. however it is not suitable how do i get a refund Hi ive received a dress from heobos which my daughter was really excited about. however it is not suitable how do i get a refund

Answer:

Hi Nicola. Sorry about that. Here is our return policy. https://www.hebeos.com/return-policy.html Please contact our customer service to return a dress. Email, service@hebeos.com

By HEBEOS S., over a year old

Question:

I want to order a dress but you all have so many bad reviews why? I want to order a dress but you all have so many bad reviews why?

Answer:

Trust the reviews. I just ordered and they sent my dress to a different state. I'm reading they don't like to issue returns either. There's no number to call...you have email and I'm hearing they like ignore people.

By Miranda F. over a year old

Question:

Im pregnant... how would i get tailored for the dress i want? Im pregnant... how would i get tailored for the dress i want?

Answer:

Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose custom size which allows you to use your measurements.

By HEBEOS S., over a year old

Question:

Once again why have you not responded to my e-mail????? Once again why have you not responded to my e-mail?????

Answer:

Hi Paula, sorry for that. Since we recently received a large number of orders, our customer service are very busy these days. Please send your email address through the message to us. Our customer service will reply you ASAP.

By HEBEOS S., over a year old

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Typical questions asked:

How long does shipping take?
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Hebeos Questions & Answers

Hello, i made an order one month ago, i saw that the dress was dispatched but i still don't have any number track or information about the delivery, Hello, i made an order one month ago, i saw that the dress was dispatched but i still don't have any number track or information about the delivery,

Do your sizes run small or large? Do your sizes run small or large?

Hello, i eant to chech when i will get my order?! Hello, i eant to chech when i will get my order?!

I am curious why when i look for my purchase its not saying i ordered anything and my card has been charged. I am curious why when i look for my purchase its not saying i ordered anything and my card has been charged.

Why are the ratings so low? Why are the ratings so low?

Wheres my dress???? i ordered weeks ago and paid express shipping! its still said under tailoring and due to be here friday! wheres the dress????? Wheres my dress???? i ordered weeks ago and paid express shipping! its still said under tailoring and due to be here friday! wheres the dress?????

Hi ive received a dress from heobos which my daughter was really excited about. however it is not suitable how do i get a refund Hi ive received a dress from heobos which my daughter was really excited about. however it is not suitable how do i get a refund

I want to order a dress but you all have so many bad reviews why? I want to order a dress but you all have so many bad reviews why?

Im pregnant... how would i get tailored for the dress i want? Im pregnant... how would i get tailored for the dress i want?

Once again why have you not responded to my e-mail????? Once again why have you not responded to my e-mail?????

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Wheres my dress???? i ordered weeks ago and paid express shipping! its still said under tailoring and due to be here friday! wheres the dress?????